Transfer

This operation is part of the Facebook Private Messaging API section of the Genesys Web Services REST API.

Overview

Transfers a Facebook session interaction to another user or queue.

Request URL	/api/v2/me/facebooksession/{id}
HTTP Method	POST
Required Features	api-multimedia

Parameters

Parameter	Value
operationName	Transfer
targetPath	The userPath or queuePath to transfer to.

Sample

Transfer to Agent

Request

POST api/v2/me/facebooksession/01QQQG2MU214P05W
{
  "operationName": "Transfer",
  "targetUri": "/users/10f8abb20c154fb28c82c68102625233"
}

HTTP Response

{
  "statusCode": 0,
  "referenceId": 68
}

CometD Notification

Message after transfer to agent
Missing

Transfer to Queue

Request

POST api/v2/me/facebooksession/01QQQG2MU214P05X
{
  "operationName": "Transfer",
  "targetPath": "/contacts/5c7c1112-2be4-4108-9fbe-341312585616"
}

HTTP Response

{
  "statusCode": 0,
  "referenceId": 89
}

CometD Notification

Message after transfer to queue
Missing