SendToAgents

This operation is part of the Facebook Private Messaging API section of the Genesys Web Services REST API.

Overview

This request sends a text message only to agents who are in a conference or in a consulting Facebook chat.

Request URL	/api/v2/me/facebooksession/{id}
HTTP Method	POST
Required Features	api-multimedia

Parameters

Parameter	Value
operationName	SendToAgents
text	The text to send to agents

Sample

Request

POST api/v2/me/facebooksession/0071023821aec011
{
  "operationName": "SendToAgents",
  "text": "We need your help?"
}

Response

{
  "statusCode": 0
}

Notification

Here is the list of notifications received after sending a new message only for agents:

Notification with new message

Missing