Unsupported Functionality

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The following tabs provide information about functionality that is not supported in this release of SIP Cluster.

SIP Cluster

The following general functionality is not supported in SIP Cluster:

• Remote Agents
• Genesys Outbound or Proactive Contact
• No Call Admission Control (CAC)
• Technical seat licenses no longer required for SIP Server; licensing may be enforced only with usage-based reporting/LRM
• Multi-site Supervision
• Remote Supervision (dial-in to routing strategy)
• Transport Layer Security (TLS) for SIP signaling
• Static call recording setting on a DN (the record option)
• Extensions in TRouteCall for the selective recording
• TSingleStepConference to gcti::record for the emergency recording
• Clients to register all DNs
• Dial plan will allow assigning profiles to agent groups and virtual agent groups.
• Bulk Registration - one registration for all DNs managed by T-Lib controller - is required (mandates a change on most clients)
• Loss of functionality associated with config options for "ACD Position" and "Extension" DNs
• Loss of functionality associated with some config options for Agent Login objects
• No support for IPv6
• SIP Cluster does not provide explicit and implicit agent reservation functionality to TLib clients other than URS.
• Interaction Workspace is the only supported agent desktop application
• Orchestration Server (ORS)

SIP Server

The following SIP Server functionality is not supported in SIP Cluster:

• Alternate Routing for Stranded Calls
• Class of Service
• Configuration of ACD queues
• Contact Header Handling options
• Dial plan (only Feature Server dial plan is supported)
• Dummy SDP
• 911 Enable Emergency Gateway
• Emulated Agents
• IMS
• Instant Messaging
• Interaction preview (before voice call delivered)
• ISCC types are not supported: (direct-uui, direct-ani, and direct-notoken
• ISCC Call Overflow
• Media Server Reliability for NETANN
• Nailed-up connections
• NETANN
• Network Attended Conference
• P-Access-Network-Info Private Header
• Personal Greetings for direct calls/transfers (only supported via TRouteCall)
• Presence from Switches and Endpoints
• Remote Server Registration
• Smart OtherDN Handling
• Trunk Capacity Support
• Tromboning Control

SIP Proxy

The following SIP Proxy functionality is not supported in SIP Cluster:

• DNS SRV resolution is not supported in the first release of SIP Proxy.

Universal Routing

The following Universal Routing functionality is not supported in SIP Cluster:

• Certain IRD functions and objects, see Routing Limitations
• Some Predefined Statistics and Predefined Macros
• Routing to and setting thresholds for non-configured DNs
• Routing using agent capacity information
• Strategy for ring-no-answer situations
• Cost-based routing
• Agents participating in multiple outbound campaigns
• Load balancing
• SCXML-based routing strategy

SIP Feature Server

The following SIP Feature Server functionality is not supported in SIP Cluster:

• Mailboxes are supported only for users and agent groups
• Implicit SIP MWI notification is not supported in cluster environment
• Admin UI: no role-based support
• High Availability

Stat Server

The following Stat Server functionality is not supported in SIP Cluster:

• Historical Categories not supported:
  • AverageNumberPerRelativeHour
  • AverageOfCurrentNumber
  • AverageOfCurrentTime
  • ElapsedTimePercentage
  • MinNumber
  • MinTime
  • RelativeNumberPercentage
  • RelativeTimePercentage
  • TotalNumberPerSecond
  • TotalTimeInTimeRange

• Current Categories not supported:
  • CurrentMinTime
  • CurrentNumberInTimeRangePercentage

• Custom Categories not supported:
  • AverageCustomValue
  • MaxCustomValue
  • MinCustomValue
  • CurrentAverageCustomValue
  • CurrentCustomValue
  • CurrentMaxCustomValue
  • CurrentMinCustomValue

• Object Types not supported:
  • Place
  • GroupPlaces
  • Queue
  • Virtual RP
  • StagingArea
  • Routing Strategy
  • Switch
  • Tenant
  • Workbin

• Time Profile not supported:
  • Selection

• Subjects not supported:
  • CampaignAction
  • Action
  • PlaceStatus

• DCID not supported:
  • DCID

• Actions not supported:
  • On regular DN
  • ASM_Engaged and ASM_Outbound
  • All multimedia actions

GIM/ICON

The following functionality is not supported in SIP Cluster:

• ICON does not provide data about:
  • DB DBID, DN properties
  • LoginID (no longer a Switch object)
• Some changes in IDB regarding to DN and Agent data
• Different mechanism of PartyID generation

Interaction Workspace

The following Interaction Workspace functionality is not supported in SIP Cluster:

• Instant Messaging
• eServices (all media)
• Broadcasting - Communication DN is not supported by SIP Cluster Core components.
• Interaction Workspace SIP Endpoint 8.0
• Interaction Workspace SIP Endpoint 8.1.x
• Scalability impact with "options.record-option-locally-only=false"
• Scalability impact with "general.configuration-update-notification"
• Team Communicator for Voice Presence