Provision IVR Profiles Yourself

GVP-22347 Users can Self-service IVR Profiles

How to "Self-Service" Provision IVR Profiles

You can use the GAX plugin to assign Direct Inward Dialing (DID) groups to IVR profiles, and more. Use this new functionality to:

• Map individual DIDs to DID groups.
• Map DID Groups to IVR profiles.
• Provision IVR profiles.

Your custom-provisioned DIDs are safeguarded—others may not use or change your provisioning.

You must have GVP_IVR_PROFILE_UPDATE permission.

Log in as a tenant and select the Voice Platform Profile Main Menu icon.

• The VP Profiles Main Page lists all existing IVR profiles that belong to you (the logged-in tenant).
• Commands just above the list (Edit, New, Delete, More) act on the IVR profile(s) that you select.

How to Create New IVR Profiles

Creating a new IVR profile requires completing two forms. Click New. Then be ready to enter information that the forms need:

On the Service Properties Page

• Initial page URL
• Alternate Page URL
• Click the + button (plus) near the bottom right to add new DID groups.
  
• To remove an item from the list, roll-over it with the mouse, and click the X.
• Save also moves you to the next dialog box.

On the Available DID Groups Page

• Select the DID groups to assign and click OK. Your selections appear in the DID Groups Assignments list.
• Save also returns you to the VP Profiles Main Page, which now includes your newly created / newly assigned DID groups in the list.