Provision IVR Profiles Yourself

You can use the GVP Reporting plugin for GAX to "self-service" provision IVR profiles and Map DID Groups to IVR profiles.

How to "Self-Service" Provision IVR Profiles

Before You Begin

• Acquire GVP_IVR_PROFILE_UPDATE permissions.
• Set the [gvp.general] service-type option to voicexml.
• Install GAX 8.5.220.18.

Log in as a tenant and select the Voice Platform Profile icon on the Main Menu page.

• The Voice Platform Profiles Main Page lists all existing IVR profiles that belong to you (the logged-in tenant).
• The Edit, New, Delete, and More commands (above the list) act on the IVR profile(s) that you select.

How to Create New IVR Profiles

Creating a new IVR profile requires completing two forms.
Click New and be ready to enter information that the forms need:

On the Service Properties Page

• Initial page URL
• Alternate Page URL
• DID Groups
  • Add to the list—click the + button (plus) near the bottom right.
  • Remove from the list—roll over the item with the cursor and click the X.
• Save also moves you to the next dialog box.

On the Available DID Groups Page

• Select the DID groups to assign and click OK. Your selections appear in the DID Groups Assignments list.
• Save also returns you to the VP Profiles Main Page, which now includes your newly created / newly assigned DID groups in the list.