8.5.010.99

Voice Platform CTI Connector Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
11/20/15	Hot Fix			X

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Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

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Genesys Voice Platform

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

• Two new parameters allow CTIC (ICM) to use a REFER message to transfer an ongoing call (a caller leg to CTIC is established) to a destination when CTIC detects that Cisco ICM is unavailable.

Enable this functionality by setting the IVR Profile option ICMUnavailableAction to Transfer. The default is Hangup.

Then Use the IVR Profile option [gvp.service-parameters] cti.FailoverNumber to specify the transfer destination. <STEVE ASKS: IS THE TRANSFER DESTINATION A DIRECTORY PATH, OR A MACHINE NAME, OR WHAT?>

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release 8.5.010.99.