New/Updated Function Descriptions

FindConfigObject

You can use a existing URS functions to look up an agent name, the media channel logged into, and the agent's DN, based on an agent's Login ID or Employee ID.

Function TargetState[‘EmplooyeeID.A’] returns agent Employee ID, as well as agent readiness information, a list of available medias and DNs. This information is in addition to the returned results listed in the function description in the Universal Routing 8.1 Reference Manual.

Function FindConfigObject returns information about a Configuration Server object. This includes the DBID of an agent, the DBID of one of the agent's logins, the Employee ID, and the agent's Login ID. This information is in addition to the returned results listed in the function description in the Universal Routing 8.1 Reference Manual.

For example, to use FindConfigObject to find agent (Person) information, the following search criteria can be used:

• DBID of agent: FindConfigObject[CFGPerson, ‘dbid:SomeDBID’]
  
• DBID of one of agent’s logins: FindConfigObject[CFGPerson, ‘logindbid:SomeDBID’]
  
• EmployeeID of agent: FindConfigObject[CFGPerson, ‘employeeid:SomeEmployeeID’]
  
• Agents Login: FindConfigObject[CFGPerson, ‘switch:SomeSwitchName|login:SomeLogin’]
  

FindConfigObject Returned Results

Listed below are the returned results for function FindConfigObject. Replace the returned results shown in the Universal Routing 8.1 Reference Manual with the returned results below.

Function FindConfigObject accepts an input the type of Configuration Server object to search and search criteria in form of list of properties: key:value|key:value. When search criteria is not based on dbid, but on names, the tenant is required for an object search. By default, the tenant is the one for the current interaction, but tenant also can be explicitly specified with extra keys: tenant or tenantdbid.