workspace

If your agents use Workspace Web Edition as their desktop, screen recording must be set up as follows to support single sign on:

• Using Genesys Administrator Extension, add the following parameters to the interaction-workspace section of the Web Services Cluster object.
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  [+] Show the table that describes the parameters.

  Parameter Name	Mandatory	Description	Default Value
  privilege.screen-recording.can-use	Y	Specifies whether agents can use screen recording. If set to true, the integration module is loaded and sends credentials to the client.	false
  screen-recording.client.address	N	Specified the IP address that the Screen Recording Client listens for credentials on. Valid values: 127.0.0.1, [::1]	127.0.0.1
  screen-recording.client.port	N	Specifies the port that the Screen Recording Client listens for credentials on.	8080
  screen-recording.client.ping-interval	N	Specifies the interval, in milliseconds, between ping requests to the Screen Recording Client.	5
  screen-recording.client.max-attempts	N	Specifies the maximum number of attempts to establish communication with the Screen Recording Client.	5