CTIC/ICM Fallback Configuration Options

These options (in CTI_LRG CTI and GW LRGs) configure fallback mechanisms that handle scenarios when CTIC/ICM is unavailable:

remove-ruri-capability-on-fallback
Section: Gateway Resource group section
Valid Values: true or false (default)
This parameter is used only for the Gateway resource group. It disables or enables the capability for selecting a VXML resource when falling back to VXML after CTIC returns a 404 error. This capability is specified in an INVITE Request URI (gvp.rm.resource-req).

• Set to true to disable Resource Manager's use of the gvp.rm.resource-req option for VXML fallback after a CTIC 404 error.
• Set to false to enable Resource Manager's use of gvp.rm.resource-req.

Note: This option is NOT available during configuration of a Gateway Resource Group via Genesys Administrator. Specify this parameter manually in the Gateway Logical Resource Group (GW LRG) section, using the format remove-ruri-capability-on-fallback = true (or = false).

fail-over-cti-handling

cti-unavailable-respcode

cti-unavailable-action