Managing DID Groups with GAX

All procedures begin in the DID Groups Main Page. To get there:

1. Log into Genesys Administrator Extension as a tenant user.
2. Select DID Groups from the Administration menu (???).

At the end of each procedure, click Apply to save changes.

Creating a New DID Group

1. Click New.
2. Configure the DID Group Details dialog:
   • Enter unique values into the DID Group Name and IVR Profile Name fields.
   • Check the selection box of each DIDs (a 10-digit number) in the DID List field, to include those DIDs in the group you are creating.

Optional Quick filter field: enter text to limit the number of DUD Groups displayed, or click plus (+) to query for additional DID grouyps not displayed.

The DID Group that you created is now listed in the DID Groups directory.

Modifying an Existing DID Group

1. Click on the name of an existing DID Group to open its DID Group Details dialog.
2. Uncheck individual items to remove them from the DID group.

Sorting an Existing DID Group

1. Click on the name of an existing DID Group to open its DID Group Details dialog.
2. Click the arrowhead (a triangle) at the top right of the DID List field to sort it in the direction of that the arrowhead points (up=descending order, down=ascending order).

The list of DIDs in the group is sorted. You can re-sort the list, but you cannot unsort it.