SpeechMiner
What is SpeechMiner?
SpeechMiner leverages recorded customer interactions (from any recording system) and analyzes each interaction for critical business topics and events. With unmatched accuracy, the system “listens” to conversations between customers and contact-center agents, precisely identifies the topics that were discussed, and categorizes what took place within each interaction.
Helpful Links
Release Note
Speech and Text Analytics/SpeechMiner 8.5.x Release Note
CD Readme
Upgrade Database Scripts and Query
8.5.2 to 8.5.201 Database Changes Commands
8.5.0 to 8.5.001 Database Changes Commands
8.5.0 to 8.5.001 Database Script
8.5.201.07 to 8.5.201.08 Database Changes Commands
Current documentation set for SpeechMiner 8.5
Genesys employees can access the 8.5 SpeechMiner documents from here.
Release 8.5.5
8.5.5 Administration Guide Use this document to configure your call recording solution.
Provides information on SpeechMiner 8.5.5 features and how to use them.
Provides information on this SMART 8.5.5 tool and how to use its features.
Release 8.5.4
SpeechMiner 8.5.4 Administration Guide Use this document to install and configure SpeechMiner 8.5.4.
SpeechMiner 8.5.4 User Manual/Web Help Provides information on SpeechMiner 8.5.4 features and how to use them.
SpeechMiner 8.5.4 Administration Tool User Manual/SMART Help Provides information on this SMART 8.5.4 tool and how to use its features.
Release 8.5.3
SpeechMiner 8.5.3 Administration Guide Use this document to install and configure SpeechMiner 8.5.3.
SpeechMiner 8.5.3 User Manual/Web Help Provides information on SpeechMiner 8.5.3 features and how to use them.
SpeechMiner 8.5.3 Administration Tool User Manual/SMART Help Provides information on this SMART 8.5.3 tool and how to use its features.
Release 8.5.2
SpeechMiner 8.5.2 Administration Guide Use this document to install and configure SpeechMiner 8.5.2.
SpeechMiner 8.5.2 User Manual/Web Help Provides information on SpeechMiner 8.5.2 features and how to use them.
SpeechMiner 8.5.2 Administration Tool User Manual/SMART Help Provides information on this SMART 8.5.2 tool and how to use its features.
Helpful Links
Current documentation set for SpeechMiner 8.1
Genesys employees can access the 8.1 SpeechMiner documents from here.
SpeechMiner Installation Use this document to install SpeechMiner.
SpeechMiner Configuration Use this document to configure SpeechMiner.
SQL2008 Server Installation Provides instructions for installing SQL 2008 for SpeechMiner.
SpeechMiner 8.1 User Manual/Web Help Provides information on SpeechMiner features and how to use them.
SpeechMiner Administration Tool User Manual/SMART Help Provides information on this SMART tool and how to use its features.
SpeechMiner 8.0 to 8.1 Upgrade Procedure Provides information on how to upgrade SpeechMiner 8.0 to 8.1.
Helpful Links
Current documentation set for SpeechMiner 8.0
Genesys employees can access the 8.0 SpeechMiner documents from here.
SpeechMiner Installation Use this document to install SpeechMiner.
SpeechMiner Configuration Use this document to configure SpeechMiner.
SQL2008 Server Installation Provides instructions for installing SQL 2008 for SpeechMiner.
SQL2005 Server Installation Provides instructions for installing SQL 2005 for SpeechMiner.
SpeechMiner User Manual Provides information on SpeechMiner features and how to use them.
SpeechMiner Administration Tool (SMART) User Manual Provides information on this SMART tool and how to use its features.