Genesys Quality Management

What is Genesys Quality Management?

Genesys Quality Management is a Recording, Quality and Performance Management Suite for Contact Centers and Unified Communications Environments. The Genesys Quality Management provides you with a complete set of solutions to improve your contact center quality and performance. The suite offers interaction recording, screen capture, and agent evaluation. The Genesys Quality Management scales from small contact center deployments up to large distributed enterprise architectures and supports hosted and multi-tenant environments.

For information about SpeechMiner 8.5.5 Recording and QM features and how to use them, refer to the SpeechMiner 8.5.5 Recording and QM User Manual