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Genesys Interactive Insights

What is Genesys Interactive Insights?

Genesys Interactive Insights uses the data that is stored in a Genesys Info Mart database and presents the data in readable reports to enable business and contact center managers to make better business decisions for streamlining operations, reducing costs, and providing better services.


Current documentation set for Genesys Interactive Insights 8.1

Deployment GuidePDF Use this guide to install and configure Genesys Interactive Insights.

Universe GuidePDF Use this guide to learn about the Interactive Insights reports and each element of the universe.

User's GuidePDF Use this guide to learn about customizing the Interactive Insights universe and reports to perform extended functions.

Current documentation set for Genesys Interactive Insights 8.0

Deployment Guide PDF Use this guide to install and configure Genesys Interactive Insights.

Universe GuidePDF Use this guide to learn about the Interactive Insights reports and each element of the universe.

User's GuidePDF Use this guide to learn about customizing the Interactive Insights universe and reports to perform extended functions.


We are presently moving our documentation content to a new corporate server.

During this transition, you can find content from earlier releases on the former Knowledge Base:

Comments or questions about this documentation? Contact us for support!