Known Issues and Recommendations
Genesys SR Service
The Known Issues and Recommendations section is a cumulative list for all 8.5.x releases of Genesys SR Service. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.
See also Internationalization Issues.
If the SRS is not installed from the local adminstrator account, and HTTPS is enabled on the SRS, the WWE may not be able to connect to the SRS successfully, due to ERR_INSECURE_RESPONSE error.
When this occurs, perform the following procedure:
- Install SRS under the the local administrator account.
- If the SRS is installed under a different Windows account with an administrator privilege, run the following commands to import the self signed certificate under the SRS's "certificates\Self-Signed" directory:
certutil -addstore "root" "server.crt"
certutil -addstore "root" "serverIp6.crt"
After the change is complete, restart the web browser. - Manually import the certificate into the Trusted Root Certificate Authority (for example, for Chrome refer to: http://stackoverflow.com/questions/7580508/getting-chrome-to-accept-self-signed-localhost-certificate).
| ID: GIR-4445 | Found In: 8.5.230.20 | Fixed In: |
If a recording full path is too long (> 260 characters), the screen recording will fail. To resolve this issue, set the appropriate save path to a shorter path (that is, userSavePath, postProcessingSavePath, sharedSavedPath).
| ID: GIR-4391 | Found In: 8.5.230.18 | Fixed In: |
The Configuration Update log message may sometimes be logged to the wrong user log file.
| ID: GIR-4364 | Found In: 8.5.230.18 | Fixed In: |
During uninstall, other applications (Skype/Chrome) may prevent the removal of one of the SRS files (screen-capture-recorder.dll). In this case, manual deletion of the file is required.
| ID: GIR-4269 | Found In: 8.5.230.15 | Fixed In: |
If a screen recording file size is larger than ~ 200MB the recording encryption will fail and the recording will be deleted. To resolve this issue reduce the defined "maxDurationMinutes" configuration parameter
| ID: GIR-4250 | Found In: 8.5.230.13 | Fixed In: |
Sometimes when uploading a sliced recording (that is, a long recording that was divided into multiple files), a false log error will appear stating that the upload failed, when in fact it was successful.
| ID: GIR-4087 | Found In: 8.5.230.11 | Fixed In: |
In a Citrix environment, SRS only supports a single session per remote PC.
| ID: GIR-3964 | Found In: 8.5.230.10 | Fixed In: |
- If the user logs off from his Windows session in the middle of a recording, the recording file will be invalid.
- In a Citrix environment, if a Disconnected windows session is set to logout immediately and the application is closed in the middle of a recording, the recording file will be invalid. Workaround (Citrix) : Set windows disconnected session timeout to be > 1 minute.
| ID: GIR-3914 | Found In: 8.5.230.10 | Fixed In: |
Passing a configuration file during installation using the /CONFIG CLI command line switch sometimes fails.
| ID: GIR-3174 | Found In: 8.5.220.72 | Fixed In: 8.5.230.23 |
If SRS postProcessingSavePath is too long, file encryption can fail. To resolve this issue, use a shorter postProcessingSavePath'.
| ID: GIR-3168 | Found In: 8.5.220.72 | Fixed In: |
Server TLS certificate validation is disabled by default due to issues with certain Certificate Authority verification.
| ID: GIR-3019 | Found In: 8.5.220.72 | Fixed In: |
When updating the SR Service using the full setup version, a manual uninstall and install is required. The auto updater does not work correctly.
| ID: GIR-2056 | Found In: 8.5.205.10 | Fixed In: 8.5.220.72 |
When using the installation command line to configure SRS and the installation folder already has an empty config file, the config.json file will be invalid and manual editing will be required
| ID: GIR-4427 | Found In: 8.5.230.23 | Fixed In: |
1.Screen Recording Service now uses the Windows Local Computer Certificate Store to validate HTTPS SSL certificates.
2. When GWS is deployed with a self-singed certificate, those certificates must be imported into the Windows Local Computer Trusted Certificate Store.
3. If GWS is deployed with GoDaddy certificates, HTTPS verification may fail. Please refer to Solution Guide for a workaround and a solution.
| ID: GIR-3023 | Found In: 8.5.2 iteration 4 | Fixed In: |
Internationalization Issues
Information in this section is included for international customers.
There are no internationalization issues for this product.