Genesys Info Mart
What is Genesys Info Mart?
Genesys Info Mart provides a consistent and flexible structure for collecting contact center analytics data and sorting it to provide insights to business users. Info Mart data can be used to create reports, feed analytical applications, or create executive dashboards.
Helpful Links
Release Notes
Deployment Procedure
Genesys Info Mart 8.1.x Deployment Procedure
CD Readme
Release Advisory
Genesys Info Mart 8.1.x Release Advisory
Related Reporting Products
Current documentation set for Genesys Info Mart 8.1
Deployment Guide PDF Use this guide to deploy Genesys Info Mart 8.1 and the Genesys Info Mart Administration Console.
User's Guide PDF Use this guide to learn how to use data that is stored by Genesys Info Mart for contact center historical reporting.
Operations Guide PDF Use this guide to learn how to schedule and monitor the Genesys Info Mart jobs.
Microsoft SQL Server Reference Manual PDF Use this guide to understand the subject areas and tables that make up the Genesys Info Mart star schemas.
Oracle Reference Manual PDF Use this guide to understand the subject areas and tables that make up the Genesys Info Mart star schemas.
Business Continuity Deployment Guide Use this guide to deploy Genesys Info Mart in a Business Continuity environment.
Database Compatibility Reference Use this guide to understand the compatibility between Genesys Info Mart 7.6 and 8.x database tables.
Database Size Estimator Use this tool to estimate the size of the Info Mart database in your environment.
Helpful Links
Release Notes
Deployment Procedure
Genesys Info Mart 8.0.x Deployment Procedure
CD Readme
Release Advisory
Genesys Info Mart 8.0.x Release Advisory
Related Reporting Products
Current documentation set for Genesys Info Mart 8.0
Use this guide to deploy Genesys Info Mart 8.0 and the Genesys Info Mart Administration Console.
Use this guide to learn how to use data that is stored by Genesys Info Mart for contact center historical reporting.
Use this guide to learn how to schedule and monitor the Genesys Info Mart jobs.
{{Book| Microsoft SQL Server Reference Manual PDF
Use this guide to understand the subject areas and tables that make up the Genesys Info Mart star schemas.
Use this guide to understand the compatibility between Genesys Info Mart 7.6 and 8.x database tables.
Use this tool to estimate the size of the Info Mart database in your environment.