Deploying Genesys Interaction Recording

The next section provides the tasks required to install and configure the Genesys components and features for Genesys Interaction Recording. Click the links in the order presented for the instructions to complete your set up.

1. Genesys Administrator Extension
2. Workspace Web Edition and Web Services
3. SIP Server
4. Genesys Voice Platform
5. Interaction Concentrator (ICON)
6. Recording Processor Script
7. Recording Crypto Server
8. Recording Plug-in for GAX
9. Screen Recording Client
10. Speech and Text Analytics (SpeechMiner)
11. Workspace Desktop Edition
12. User Access
13. Security (TLS)
14. Media Lifecycle Management
15. Geo-Location
16. Audio Tones
17. Encrypting and Provisioning Certificates
18. Enable Call Recording
19. Enable Screen Recording
20. Recording Storage Folder Hierarchy