RM Logical Resource Group Configuration options
These options (in CTI_LRG CTI and GW LRGs) configure fallback mechanisms that handle scenarios when CTIC/ICM is unavailable. Logical Resources are configured as
- Either, sections within the RM. In this case configuration options are available within these sections.
- Or, as “Applications Folder” under “Configuration Unit” in a Tenant. In this case configuration options are available within the “gvp.lrg” section of this folder.
remove-ruri-capability-on-fallback
Section: Gateway Resource group section
Valid Values: true or false (default)
This parameter is used only for the Gateway resource group. It disables or enables the capability for selecting a VXML resource when falling back to VXML after CTIC returns a 404 error. This capability is specified in an INVITE Request URI (gvp.rm.resource-req).
- Set to true to disable Resource Manager's use of the gvp.rm.resource-req option for VXML fallback after a CTIC 404 error.
- Set to false to enable Resource Manager's use of gvp.rm.resource-req.
Note: This option is NOT available during configuration of a Gateway Resource Group via Genesys Administrator. Specify this parameter manually in the Gateway Logical Resource Group (GW LRG) section, using the format remove-ruri-capability-on-fallback = true (or = false).
fail-over-cti-handling
This option is used only for the CTIC resource group and specifies the behavior expected when all attempts to use CTIC fail. For example, when any of the following conditions occur, this option specifies the appropriate treatment:
- All CTICs are down or
- Port capacity of the CTIC LRG is exceeded or
- All CTIs in the LRG have been tried but failed
This option is NOT available during configuration of a CTI Connector Resource Group via Genesys Administrator. This parameter must be specified manually in the CTI Connector Logical Resource Group.
Valid Values: answer, reject(default), script, <service-type>, <url>''
cti-unavailable-respcode
This option overrides the server param ‘rm.cti-unavailable-respcode’
This option is used only for CTIC resource group and specifies a list of response codes (separate with ‘;’) to be intercepted and given special treatment. If CTIC returns a response code matching a code provided in the list, RM does not retry any other CTIC but takes action based on ‘cti-unavailable-action’ configuration parameter (CTI group-level parameter) or based on ‘rm.cti-unavailable-action’ configuration parameter (server-level parameter).
Valid Values: no value specified OR none or not specified (default).
- When no value is specified, RM retries the next CTIC available in the CTI LRG in response to any error from CTIC.
- When not specified, RM checks ‘rm.cti-unavailable-respcode’ (server-level parameter) and takes action appropriately.
This option is NOT available during configuration of a CTI Connector Resource Group via Genesys Administrator. You must specify this option manually in the CTI Connector Logical Resource Group.
Valid Values: no value specified or a SIP response code for which next CTI resource should not be retried.
default=value not specified
cti-unavailable-action
>
This option overrides the server option rm.cti-unavailable-action
This option is used only for CTIC resource group and specifies the behavior expected when the SIP response code received from CTIC matches with a response code configured in ‘cti-unavailable-respcode’.
If this parameter is not specified, server-level parameter rm.cti-unavailable-action is used. This option is NOT available during configuration of a CTI Connector Resource Group via Genesys Administrator. This parameter must be specified manually in the CTI Connector Logical Resource Group.
‘answer’/’reject’/’ script;<service-type>;<url>’
default=’answer’