Genesys Cloud - Premier Edition : CX Builder

CX Builder is a unique point-and-click tool that allows users to build, deploy, and manage inbound IVR scripts for voice, SMS, chat, mobile, and Business Intelligence (BI) applications.

Find information for CX Builder

CX Builder Help Learn how to use the information found in CX Builder.

VCC Release Note Review new features, corrections, and limitations of Virtual Contact Center.

VCC Solution Guide Learn more about the Virtual Contact Center Solution.

CX Builder/CX Analytics eLearning Course Links

CX Analytics – Basics

CX Analytics – Basics

CX Builder – Basics

• CX Builder – Basics
• Create a Call Transfer Page
• Create a Message Page
• Create a Question Page
• Create a Schedule Page
• Create an SMS Page
• Create a Voicemail Page

CX Builder – Advanced

• Create an ACD Page
• Create a Data Page
• Create a Logic Page
• Create a Transaction Page