SNMP Prerequisites

Starting in release 8.5.1, you can use Net-SNMP, instead of the Genesys SNMPA Master Agent component, to implement SNMP functionality. Net-SNMP supports everything that Genesys SNMPA Master Agent does, but uses any SNMP master agent, whether supplied by Genesys or by a third-party.

Net-SNMP and Genesys SNMP Master Agent can run in parallel on the same system, if the following conditions are met:

• Only one SNMP master agent can be configured on each Solution Control Server.
• The ports used by the SNMP master agents must be unique, and not used by any other application.

Solution Control Server and Local Control Agent support both implementations.

If you choose to use Net-SNMP in addition to, or instead of, Genesys SNMPA Master Agent, you must install Net-SNMP on each host that will be running SNMP master agents configured for use with Net-SNMP. Use the following instructions, according to the operating system running on the host.

To install and configure Net-SNMP on Windows 64-bit Platforms, use the following steps:

1. Download and run Net-SNMP as follows: [+] Show steps In a web browser, go to http://sourceforge.net/projects/net-snmp/files/net-snmp%20binaries/5.5-binaries/ and download net-snmp-5.5.0-2.x64.exe. Run the downloaded file, making the following selections on the Choose Components screen of the Net-SNMP 5.5 Setup Wizard: Expand Net-SNMP Agent Services and select With Windows Explorer Net-SNMP Trap Services Perl SNMP Modules All binaries are created in the installed folder specified in the Choose Default Location screen of the setup wizard.

2. Register (or unregister, if required) the Net-SNMP Services by running the appropriate .bat file, all of which are located in the Net-SNMP installation folder. [+] Show files : To Do This ... To This Service ... Run this File Register Net-SNMP agent registeragent.bat Net-SNMP trap handler registertrapd.bat Unregister Net-SNMP agent unregisteragent.bat Net-SNMP trap handler unregistertrapd.bat After registration, the files are located in the following locations: [+] Show file locations Note: The file locations given in the table are by default, based on the default location specified in Step 1. Files Location snmpd.conf C:\usr\etc\snmp\snmpd.conf snmpd.conf (persistent) C:\usr\snmp\persist\snmpd.conf snmptrapd.conf C:\usr\etc\snmp\snmptrapd.conf Log files C:\usr\log\snmpd.log

3. Modify the Net-SNMP configuration file, snmpd.conf to define system-specific parameters, as follows: [+] Show steps To open the UDP port through which SCS can communicate with the SNMP master agent, add the following line to the configuration file: agentaddress udp:<port_num> where <port_num> is any valid port number. This port must not be used by any other process. You can check if the port has been opened successfully by running the following command: C:\>netstat –aon | findstr <port_num> If it shows the port, then the port is open. To enable agentx functionality and open the agentX port, add the following lines to the configuration file: Master agentX agentxsocket tcp:<host_address>:<port_num> where: <host_address> is the IP address of the host on which Net-SNMP is running. <port_num> is any valid port number. This port must not be used by any other process. Configure the SNMP version. Do one of the following: For SNMP v1 or SNMP v2, add the following lines to the configuration file: rocommunity public rwcommunity private These parameters are similar to the read_community and write_community configuration options in an SNMP master agent. For SNMP v3, add the following lines to the configuration file: # VACM configuration entries rwuser <username> # create and add a user createUser <username> MD5 <md5_password> <DES des_password> You can check if SNMP v3 has been configured successfully by running the following command: C:\>snmpget -v3 -u <username> -n "" -l authNoPriv -a MD5 -A <md5_password> <localhost> sysUpTime.0 If any output is displayed, then SNMP v3 has been successfully configured. You can also create another user based on the initial user by running the following command: C:\>snmpusm -v3 <username> -u initial -n "" -l authNoPriv -a MD5 -A <md5_password> <localhost> create <newuser> initial

4. Configure the MIB Browser for the version of SNMP you are using. Do one of the following: [+] Show settings Need list of field names in, or screen shots from, Genesys Administrator (or GAX if supported). Configuration Manager is no longer mentioned in this document. For SNMP v1 or SNMP v2, set the following: SNMP version Number of port on which snmpd is running For SNMP v3, set the following: SNMP version User profile name Security user name Number of SNMP port on which on which snmpd is running Authentication protocol Privacy protocol

5. Modify the Net-SNMP configuration file, snmpd.conf, to define where SNMP traps are to be sent, as follows: [+] Show changes For SNMP v1 traps, add the line: trapsink <transport>:<host_address>:<port> where: <transport> can be udp or tcp. <host_address> is the IP address of the host to where SNMP traps are to be sent. <port> is the SNMP port on which traps are to be received. For SNMP v2 traps, add the line: trap2sink <transport>:<host_address>:<port> where: <transport> can be udp or tcp. <host_address> is the IP address of the host to where SNMP traps are to be sent. <port> is the SNMP port on which traps are to be received. For SNMP v3 traps, add the line: trapsess -v 3 –u <username> -l authNoPriv -Ci -a MD5 -A "<authentication_password>" <host_address>:<port> where: <host_address> is the IP address of the host to where SNMP traps are to be sent. <port> is the SNMP port on which traps are to be received.

Prerequisites:

• You must be logged in as root.
• The Red Hat Package Manager (RPM) files (RPMs) must have execute permission. If you are unsure, give full permission by running the following command:

$chmod –R 777 *

To install and configure Net-SNMP on Linux 64-bit Platforms, use the following steps:

1. Download and install the RPM files, as follows: [+] Show steps . Download the following RPM files from http://rpmfind.net: net-snmp-libs-5.3.2.2-9.el5 net-snmp-5.3.2.2-9.el5 </source> Install the rpm files using the command: $rpm –ivh <rpm file name> The installation places the Net-SNMP files in the following locations, unless otherwise specified during the installation: [+] Show files Files Location snmpd.conf /usr/local/etc/snmp/snmpd.conf snmpd.conf (persistent) /var/net-snmp/snmpd.conf snmptrapd.conf /var/net-snmp/snmptrapd.conf Log file /var/log/snmpd.log Snmpd.exe (application) Do this file and the next one have a "." (dot) between the filename and the extension? /usr/local/sbin/snmpd Snmpd.exe (application) Should this file be "snmptrapd"? /usr/local/sbin/snmptrapd Init.d script required for running snmpd and snmptrapd /etc/init.d/snmpd

2. Modify the Net-SNMP configuration file, snmpd.conf to define system-specific parameters, as follows: [+] Show steps To open the UDP port through which SCS can communicate with the SNMP master agent, add the following line to the configuration file: agentaddress <transport>:<port_num> where: <transport> can be udp or tcp Shouldn't this just be set to udp, since the line above says you are opening the UDP port? port_num is any valid port number. This port must not be used by any other process. You can check if the port has been opened successfully by running the following command: $netstat –aon | findstr <port_num> If it shows the port, then the port is open. To enable agentx functionality and open the agentX socket, add the following lines to the configuration file: Master agentX Agentxsocket tcp:<host_address>:<port_num> where: <host_address> is the IP address of the host on which Net-SNMP is running. <port_num> is any valid port number. This port must not be used by any other process. Configure the SNMP version. Do one of the following: For SNMP v1 or SNMP v2, add the following lines to the configuration file: rocommunity public rwcommunity private These parameters are similar to the read_community and write_community configuration options in an SNMP master agent. For SNMP v3, add the following lines to the configuration file: # VACM configuration entries rwuser username # create and add a user createUser username MD5 md5_password DES des_password You can check if SNMP v3 has been configured successfully by running the following command: $snmpget -v3 -u <username> -n "" -l authNoPriv -a MD5 -A <md5_password> <localhost> sysUpTime.0 If any output is displayed, then SNMP v3 has been successfully configured. You can also create another user based on the initial user by running the following command: $snmpusm -v3 <username> -u initial -n "" -l authNoPriv -a MD5 -A <md5_password> <localhost> create <newuser> initial

3. Configure the MIB Browser for the version of SNMP you are using. Do one of the following: [+] Show settings Need list of field names in, or screen shots from, Genesys Administrator (or GAX if supported). Usage of Configuration Manager is no longer mentioned in this document. For SNMP v1 or SNMP v2, set the following: SNMP version Number of port on which snmpd is running For SNMP v3, set the following: SNMP version User profile name Security user name Number of SNMP port on which snmpd is running Authentication protocol Privacy protocol

4. Modify the Net-SNMP configuration file, snmpd.conf, to define where SNMP traps are to be sent, as follows: [+] Show changes For SNMP v1 traps, add the line: trapsink <transport>:<host_address>:<port> where: <transport> can be udp or tcp. <host_address> is the IP address of the host to where SNMP traps are to be sent. <port> is the SNMP port on which traps are to be received. For SNMP v2 traps, add the line: trap2sink <transport>:<host_address>:<port> where: <transport> can be udp or tcp. <host_address> is the IP address of the host to where SNMP traps are to be sent. <port> is the SNMP port on which traps are to be received. For SNMP v3 traps, add the line: trapsess -v3 –u <username> -l authNoPriv -Ci -a MD5 -A "<authentication_password>" <host_address>:<port> where: <host_address> is the IP address of the host to where SNMP traps are to be sent. <port> is the SNMP port on which traps are to be received.

5. Use any of the following commands as necessary to work with Net-SNMP (other than using SNMP master agents). Prepare start and stop scripts. The path to these scripts are stored in the Annex of the SNMP master agents. Action Command Expected Response Commands for Starting, Stopping, and Monitoring Net-SNMP on Linux 64-bit Start snmpd $service snmpd start starting snmpd : ok Stop snmpd $service snmpd stop stopping snmpd : ok Check snmpd status $service snmpd status snmpd is running with <pid> Restart snmpd $service snmpd restart stopping snmpd : ok starting snmpd : ok There are no similar commands given for the other three platforms. Are these common to the two other *ix platforms? If so, what about Windows?

Prerequisites:

• You must be logged in as root.
• The Red Hat Package Manager files (RPMs) must have execute permission. If you are unsure, give full permission by running the following command:

$chmod –R 777 *

To install and configure Net-SNMP on AIX 64-bit Platforms, use the following steps:

1. Download and install the RPM files, as follows: [+] Show steps Download the following RPM files from ftp://www.oss4aix.org/RPMS/net-snmp/: net-snmp-5.7.2-1.aix5.1.ppc.rpm net-snmp-utils-5.7.2-1.aix5.1.ppc.rpm Install the rpm files using the command: $rpm –ivh <rpm file name> The installation places the Net-SNMP files in the following locations, unless otherwise specified during the installation: [+] Show files Files Location snmpd.conf /opt/freeware/etc/snmp/snmpd.conf snmptrapd.conf /opt/freeware/etc/snmp/snmptrapd.conf Log file /var/log/snmpd.log Snmpd (application) opt/freeware/sbin/snmpd Snmptrapd.exe (application) opt/freeware/sbin/snmptrapd Init.d script required for running snmpd /etc/rc.d/init.d/snmpd Init.d script required for running snmptrapd /etc/rc.d/init.d/snmptrapd

2. Add the path of the Snmpd binary to the PATH environment variable, as follows: [+] Show steps To add the path (opt/freeware/sbin/ if using the default locations) to the path, enter: PATH=$PATH:opt/freeware/sbin To confirm the result, enter: echo $PATH The new path, including the path to the Snmpd binary, is displayed.

3. Modify the Net-SNMP configuration file, snmpd.conf, to define system-specific parameters, as follows: [+] Show steps To open the UDP port through which SCS communicates with the SNMP master agent, add the following line to the configuration file: agentaddress <transport>:<port_num> where: <transport> can be udp or tcp Shouldn't this just be set to udp, since the line above says you are opening the UDP port? port_num is any valid port number. This port must not be used by any other process. You can check if the port has been opened successfully by running the following command: $netstat –aon | findstr <port_num> If it shows the port number, then the port is open. To enable agentx functionality and open the agentX port, add the following lines to the configuration file: Master agentX Agentxsocket tcp:<host_address>:<port_num> where: <host_address> is the IP address of the host on which Net-SNMP is running. <port_num> is any valid port number. This port must not be used by any other process. Configure the SNMP version. Do one of the following: For SNMP v1 or SNMP v2, add the following lines to the configuration file: rocommunity public rwcommunity private These parameters are similar to the read_community and write_community configuration options in an SNMP master agent. For SNMP v3, add the following lines to the configuration file: # VACM configuration entries rwuser username # create and add a user createUser username MD5 md5_password DES des_password You can check if SNMP v3 has been configured successfully by running the following command: $snmpget -v 3 -u <username> -n "" -l authNoPriv -a MD5 -A <md5_password> <localhost> sysUpTime.0 If any output is displayed, then SNMP v3 has been successfully configured. You can also create another user based on the initial user by running the following command: $snmpusm -v3 <username> -u initial -n "" -l authNoPriv -a MD5 -A <md5_password> <localhost> create <newuser> initial

4. Configure the MIB Browser for the version of SNMP you are using. Do one of the following: [+] Show settings Need list of field names in, or screen shots from, Genesys Administrator (or GAX if supported). Configuration Manager is no longer mentioned in this document. For SNMP v1 or SNMP v2, set the following: SNMP version Port number on which snmpd is running For SNMP v3, set the following: SNMP version User profile name Security user name SNMP port number, the port on which on which snmpd is running Authentication protocol Privacy protocol

5. Modify the Net-SNMP configuration file, snmpd.conf, to define where SNMP traps are to be sent, as follows: [+] Show changes For SNMP v1 traps, add the line: trapsink <transport>:<host_address>:<port> where: <transport> can be udp or tcp. Should this be set to one or the other? <host_address> is the IP address of the host to where SNMP traps are to be sent. <port> is the SNMP port on which traps are to be received. For SNMP v2 traps, add the line: trap2sink <transport>:<host_address>:<port> where: <transport> can be udp or tcp. Should this be set to one or the other? <host_address> is the IP address of the host to where SNMP traps are to be sent. <port> is the SNMP port on which traps are to be received. For SNMP v3 traps, add the line: trapsess -v 3 –u <username> -l authNoPriv -Ci -a MD5 -A "<authentication_password>" <host_address>:<port> where: <host_address> is the IP address of the host to where SNMP traps are to be sent. <port> is the SNMP port on which traps are to be received.

Prerequisites:

• You must be logged in as root, with execute permission. If you are unsure, give full permission by running the following command:

$chmod –R 777 *

To install and configure Net-SNMP on Solaris 10 64-bit Platforms, do the following steps:

1. Download and install the Net-SNMP package files, as follows: [+] Show steps Download the netsnmp-5.7-sol10-sparc-local.gz file from ftp://sunfreeware.saix.net/pub/solaris-freeware/sparc/10/, and extract it with the following command: $gunzip netsnmp-5.7-sol10-sparc-local.gz Install the extracted file as follows: $pkgadd –d netsnmp-5.7-sol10-sparc-local If the error message Pkgadd command not found appears, update the PATH environment variable, as follows: $PATH=$PATH:/usr/sfw/bin:/usr/ccs/bin:/usr/sbin To view the list of installed packages, enter the following command: $pkginfo To view the list of files installed by the packages, enter the following command: $pkgchk –v <packagename> To determine what file belongs to which package, enter the following command: $ pkgchk -l -p <path_to_file/filename> The installation places the Net-SNMP files in the following locations, unless otherwise specified during the installation: [+] Show files Files Location snmpd.conf /etc/opt/csw/snmp /snmpd.conf snmptrapd.conf /etc/opt/csw/snmp /snmptrapd.conf Log file /var/opt/csw/log/snmpd.log Snmpd (application) opt/csw/sbin/snmpd Snmptrapd.exe (application) opt/csw/sbin/snmptrapd Init.d script required for running snmpd /etc/rc.d/init.d/snmpd Init.d script required for running snmptrapd /etc/rc.d/init.d/snmptrapd

2. Add the path of the Snmpd binary to the PATH environment variable, as follows: [+] Show steps To add the path (opt/csw/sbin if using the default locations) to the path, enter: PATH=$PATH:opt/csw/sbin To confirm the result, enter: echo $PATH The new path, including the path to the Snmpd binary, is displayed. Note: If you log in with a new session, you must add the path again.

3. Modify the Net-SNMP configuration file, snmpd.conf, to define system-specific parameters, as follows: [+] Show steps To open the UDP port through which SCS communicates with the SNMP master agent, add the following line to the configuration file: agentaddress <transport>:<port_num> where: <transport> can be udp or tcp Shouldn't this just be set to udp, since the line above says you are opening the UDP port? port_num is any valid port number. This port must not be used by any other process. You can check if the port has been opened successfully by running the following command: $netstat –aon | findstr <port_num> If it shows the port, then the port is open. To enable agentx functionality and open the agentX port, add the following lines to the configuration file: Master agentX Agentxsocket tcp:<host_address>:<port_num> where: <host_address> is the IP address of the host on which Net-SNMP is running. <port_num> is any valid port number. This port must not be used by any other process. Configure the SNMP version. Do one of the following: For SNMP v1 or SNMP v2, add the following lines to the configuration file: rocommunity public rwcommunity private These parameters are similar to the read_community and write_community configuration options in an SNMP master agent. For SNMP v3, add the following lines to the configuration file: # VACM configuration entries rwuser username # create and add a user createUser username MD5 md5_password DES des_password You can check if SNMP v3 has been configured successfully by running the following command: $snmpget -v 3 -u <username> -n "" -l authNoPriv -a MD5 -A <md5_password> <localhost> sysUpTime.0 If any output is displayed, then SNMP v3 has been successfully configured. You can also create another user based on the initial user by running the following command: $snmpusm -v3 <username> -u initial -n "" -l authNoPriv -a MD5 -A <md5_password> <localhost> create <newuser> initial

4. Configure the MIB Browser for the version of SNMP you are using. Do one of the following: [+] Show settings Need list of field names in, or screen shots from, Genesys Administrator (or GAX if supported). Configuration Manager is no longer mentioned in this document. For SNMP v1 or SNMP v2, set the following: SNMP version Port number on which snmpd is running For SNMP v3, set the following: SNMP version User profile name Security user name SNMP port number, the port on which on which snmpd is running Authentication protocol Privacy protocol

5. Modify the Net-SNMP configuration file, snmpd.conf, to define where SNMP traps are to be sent, as follows: [+] Show changes For SNMP v1 traps, add the line: trapsink <transport>:<host_address>:<port> where: <transport> can be udp or tcp. Should this be set to one or the other? <host_address> is the IP address of the host to where SNMP traps are to be sent. <port> is the SNMP port on which traps are to be received. For SNMP v2 traps, add the line: trap2sink <transport>:<host_address>:<port> where: <transport> can be udp or tcp. Should this be set to one or the other? <host_address> is the IP address of the host to where SNMP traps are to be sent. <port> is the SNMP port on which traps are to be received. For SNMP v3 traps, add the line: trapsess -v 3 –u <username> -l authNoPriv -Ci -a MD5 -A "<authentication_password>" <host_address>:<port> where: <host_address> is the IP address of the host to where SNMP traps are to be sent. <port> is the SNMP port on which traps are to be received.