Genesys Cloud - Premier Edition : CX Builder

CX Builder is a unique point-and-click tool that allows users to build, deploy, and manage inbound IVR scripts for voice, SMS, chat, mobile, and Business Intelligence (BI) applications.

Find information for CX Builder

CX Builder Release Note

Review new features, corrections, and limitations.

CX Builder Help

Learn how to use the information found in CX Builder.

VCC Release Note

Review new features, corrections, and limitations of Virtual Contact Center.

CX Analytics Documentation

Learn how to use CX Analytics.

VCC Solution Guide

Learn more about the Virtual Contact Center Solution.

Premier OEM Release Note

For OEMs only: review new features, corrections, and limitations specific to OEM implementations,

CX Builder/CX Analytics eLearning Course Links

CX Builder – Basics

• CX Builder – Basics
• Create a Call Transfer Page
• Create a Message Page
• Create a Question Page
• Create a Schedule Page
• Create an SMS Page
• Create a Voicemail Page

CX Builder – Advanced

• Create an ACD Page
• Create a Data Page
• Create a Logic Page
• Create a Transaction Page

CX Analytics – Basics

CX Analytics – Basics