Known Issues and Recommendations
Recording Plug-in for Genesys Administration Extension
The Known Issues and Recommendations section is a cumulative list for all 8.5.x releases of Recording Plug-in for Genesys Administration Extension. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.
See also Internationalization Issues.
When trying to setup a backup or purge rule, you might intermittently receive a User not authorized message. To work around this, log out and then back in again.
| ID: GIR-2053 | Found In: 8.5.010.49 | Fixed In: 8.5.020.87 |
When specifying a rule, either a non-zero minAge or a non-zero maxAge value must be specified for an MLM rule to run without an exception. For a rule that targets all recordings in a date, specify a number of days for maxAge that would precede the deployment.
| ID: GIR-1810 | Found In: 8.5.010.49 | Fixed In: |
The SPD file does not support configuration units or sites that include folders that are named Persons, Access Groups, or Roles.
| ID: GIR-1356 | Found In: 8.5.010.49 | Fixed In: |
If the solution SPD file has the following options:
- Create Alarm Conditions
- Set TServer Alarm Period
- Set MCP Recording Alarm Period
- Set Recording Archive Configuration
- Create Recording Certificate Roles
- Create SpeechMiner Roles
- Create Base SpeechMiner Access Groups
The SPD file can be installed with all options enabled. If you install the SPD file with options 4 to 7 disabled, the SPD execution fails. To work around this, you must allow options 1, 2, and 3 to be installed, and enable option 5.
| ID: GIR-419 | Found In: 8.5.001.14 | Fixed In: 8.5.001.31 |
The solution SPD file option Create Alarm Conditions prompts for the T-Server and MCP alarm condition timeout values in hours; however, the value is not converted to seconds when set in the alarm condition. For example, if the value is set to 1, the timeout value will be one second instead of 3600 seconds. To work around this, you must enter the desired value in seconds.
| ID: GIR-394 | Found In: 8.5.001.14 | Fixed In: 8.5.001.31 |
When debug logging is enabled, GAX Plugin exposes the Base64-encoded Authorization header in the log file, when sending requests to Genesys Web Services.
| ID: GIR-4592 | Found In: 8.5.2 | Fixed In: |
Internationalization Issues
Information in this section is included for international customers.
There are no internationalization issues for this product.