Outbound Contact Reference Manual

The PDF version of the Outbound Contact Reference Manual is no longer being updated as of Outbound Contact 8.1.504.

Communication Protocols

• Event Overview
• Desktop Requests and OCS Responses
• Campaign Status Notification from OCS to Desktop

Communication DN API

• Introduction
• Architecture
• Related Documentation Resources

OCS Support for HTTP/HTTPS Protocols

• Introduction
• Architecture
• Related Documentation Resources

Recommended DBMS Optimizations

• Introduction
• Architecture
• Related Documentation Resources