8.5.2New

{{{{{TMPL8}}} |Release=8.5.2 |Draft= |New=

Some of the primary new features added in release 8.5.209.01—February, 01, 2016:

• Citrix is now supported on Windows 2008 R2 for Screen Recording Service.
• Support for Screen Recording Service on Windows 10 (32-bit + 64-bit).
• Support for Screen Recording Service Windows 8 / 8.1 32-bit.
• Recording Processor Script now supports RedHat 7.

Some of the primary new features added in release 8.5.208.01—December, 18, 2015:

• Information about minimum recommended versions was added to the GIR Solution Guide.
• API documentation about recording search and playback is now published.

Some of the primary new features added in release 8.5.207.01—October 2, 2015:

• Support for Screen Recording Service on Windows 7 32-bit and Windows 8 64-bit.
• Support for 8 kbps mp3 compression for mono voice recording.
• Support for video file size/compression optimization.
• Ability to filter on user data when scheduling purge and backup tasks.
• Ability to audit Media Lifecycle Management.
• Ability to decrypt media files through Web Services.
• Ability to enable pre-recording and selective pre-recording.
• Ability to recover failed metadata from the Recording Processor.

Some of the primary new features added in release 8.5.206.01—June 30, 2015:

• Ability to filter on call type when scheduling purge and backup tasks.

Some of the primary new features added in release 8.5.205.01—April 15, 2015:

• Support for backing up and purging recording files.
• Support for a single ICON Database configured to service multiple sites.
• Support for screen recording client for Workspace Desktop Edition.
• Enhanced SpeechMiner player.

Some of the primary new features added in release 8.5.204.01—January 16, 2015:

• Support for screen recording when in After Call Work state.
• Support for screen recording client authentication for Workspace Web Edition.
• Support for MP3 files that use 16kbps for bitrate compression.
• Support for dual monitor screen recording.

Some of the primary new features added in release 8.5.203.01—November 3, 2014:

• Support for screen recording encryption.
• Support for percentage based screen recording for voice agents.
• Support for Windows 2012 (except for Web Services).
• Support for Oracle ICON databases.
• Ability to display the number of recorded segments within multi-segmented interactions.
• Ability to display the Business Terminology in SpeechMiner's Meta Data Manager.
• Support for Screen Recording Client authentication with the Screen Recording API.

Some of the primary new features added in release 8.5.200.01—September 18, 2014:

• Support for screen recording.
• Support for multiple screen recording storage locations within a single tenant environment.

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