Supplement to the Universal Routing 8.1 Reference Manual

This supplement describes new features introduced in Universal Routing 8.1.4 as part of the Continuous Delivery project. This supplement also contains documentation updates that occurred after publication of the Universal Routing 8.1 Reference Manual.

The current documentation set for Universal Routing can be found here.

New 8.1.4 Features

The following features are described in this supplement:

Released in Version	New Feature	Date Released
IRD 8.1.400.15	Analyze Object	March 10, 2015
URS 8.1.400.19 URS 8.1.400.22	Using Agent Skills for Ideal Agent Selection Weighted Agent Skills Enhancement	May 8, 2015 September 25, 2015
URS 8.1.400.20	Virtual Queues Can be Associated with Stat Servers	June 12, 2015
IRD 8.1.400.18	Hyphens Allowed in Interaction Data Names	September 1, 2015
URS 8.1.400.23	Support of HTTP Redirections	October 7, 2015
URS 8.1.400.24	Look Up Agent Name, Media logged into and DN, from Agent Login ID and by Employee ID	November 24, 2015
URS 8.1.400.25	Estimated Wait Time Improvement Using URS Web API	December 18, 2015

Updates to Existing 8.1.4 Documentation

Below are documentation updates for the Universal Routing 8.1 Reference Manual:

Chapter Number	Chapter Name	Update Summary
2	IRD Objects	Web Service Object Update
3	URS/IRD Functions	Additional Data Returned by SelectDN New/Updated Function Descriptions
4	URS Options	New/Updated Configuration Option Descriptions Update to HTTP Bridge Handling of Escape Sequences
Appendix C	URS Methods	Estimated Wait Time Improvement Using URS Web API
Various	URS Limitations	Maximum Characters for Combined Length of Target and Stat Server Name