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Supplement to Universal Routing Reference Manual

This supplement provides descriptions of new features introduced in Universal Routing 8.1.4 as part of the Continuous Delivery project.

The current documentation set for Universal Routing can be found here.

8.1.4 Features Support

The following features are described in this supplement:

Released in Version Feature Name Date Released
8.1.400.19 Using Agent Skills for Agents/Calls Prioritization May 8, 2015
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