Genesys Media Server
Genesys Media Server is a standards-based media processing platform that delivers media services for Genesys products and solutions.
Release Notes
Documentation
Genesys Media Server 8.5 Documentation Supplement
Corrections and Additions to the Media Server (and GVP) documentation set.
Genesys Media Server 8.5 Deployment Guide"> Genesys Media Server 8.5 Deployment Guide
Use this guide to install and configure Genesys Media Server.
Genesys Media Server Configuration Options Reference
A complete list with descriptions and parameters.
Supported SIP Devices"> Supported SIP Devices
Read about supported SIP phones and gateways.
Genesys Media Server (and GVP) 8.5 Release Information
Click below to see New in This Release, Readme, and Product Alerts information for 8.5 releases.
[+] Show release informationNew in 8.5.x Releases
[+] New in Release 8.5.1The following new features were added in the 8.5.1 release:
28 August 2015
- The Supplementary Services Gateway now supports including custom HTTP response headers in the HTTP responses to HTTP requests. Enable this behavior with the [http]ResponseHeaders configuration parameter. Enter the value in this format:
Header1:Value1|Header2:Value2
Notes:
- If your value includes the characters |/ or :, precede them with a backslash (\| or \:).
- The default value for this parameter will be set to X-Frame-Options:DENY—part of Genesys software defense against “clickjacking”.
- This behavior also applies to accessing the SSG root page.
- The Media Control Platform supports DTMF Masking while agent and caller are in conference with IVR. See Managing DTMF Clamping in MSML Recordings.
- Now you can configure the duration of the MP3 recording buffer. Use the option [mpc] mediamgr.recordmp3audiobuffer (in the MCP application) to specify the duration of the audio buffer for MP3 recording, in milliseconds.
mediamgr.recordmp3audiobuffer must be an integer 2000 or greater; the default is 4000.
Any change takes effect at start/restart. - The Media Control Platform's NGI VXML interpreter supports caching of JavaScript (JS) content, which improves performance.
- The Media Control Platform supports mp3 compression at 8 kbps for mono recording. Set the option [mpc] mp3.bitrate=8 to enable 8 kbps mono recording. The default compression remains 16 kbps.
- The Media Control Platform supports mono-channel recording during MSML GIR recording for all file formats.
- Use the parameters (both in the gvp.service-paramaters section of the IVR profile record) to specify the channel information:
Both options recordingclient.channels=fixed and recordingclient.channels2=fixed can have the possible value 1(mono) or 2(stereo, the default).
If a parameter is missing from the IVR profile configuration, then MCP uses the configuration parameters msml.record.channels and msml.record.channels2 (which specify the number of channels that MCP must use for MSML recording to dest2). These two have the same possible values (1=mono and 2=stereo, the default).
Any change takes effect immediately. - Use the configuration option [msml]record.amazonallowpublicaccess to enable public download access to an MSML recording file that was uploaded to Amazon s3. Set to true to enable access to the uploaded recording file, and to false (the default) to disable access.
This option will grant access to both the primary recording destination (recdest) and the secondary recording destination (recdest2), if you configure both destinations to use the s3 URI format (s3:bucketname).
Any change takes effect at start/restart.
- Use the parameters (both in the gvp.service-paramaters section of the IVR profile record) to specify the channel information:
23 March 2015
- The Media Server function Call Progress Detection (CPD) now performs voice print analysis and beep analysis to identify the specific preconnect carrier messages that occur in different countries.
- Media Server's configurable database of preconnect tones is initiated during installation and loaded when Media Server starts. You can update the database with different carrier messages at any time, without stopping Media Control Platform.
- Other features include the ability to leave postconnection messages such as voicemail.
- Some new VoicePrint Configuration Options support this functionality.
- The Reporting Server (RS) adds support for Windows 2012 64-bit and MS SQL Server 2012, in native 64-bit mode using the 64-bit version of the Java Virtual Machine. RS also adds support for Standard and Enterprise editions of the SQL Server 2012 database.
- Resource Manager can now be configured to reject a call request if the geo-location of the targeted Logical Resource Group (LRG) does not match the geo-location attribute of the call request. This extends to all calls, a behavior that previously applied only to recording solution calls. Read about this behavior and the option that controls it, reject-on-geo-location-nomatch (new in release 8.5.1), in Locating Resources Using Geo-Location.
18 December 2014
- GVP added support for Genesys Interactive Recording (GIR):
- Media Control Platform added two new mp3 encoding compressions—16kbps (new default) and 24kbps—to the existing configuration option [mpc]mp3.bitrate.
- VP Reporting Plugin for GAX added new support and compatibility requirements:
- Added support for Management Framework 8.5 and Genesys Administrator Extension 8.5.
- Added support for Windows Server 2012 R2 64-bit.
- The plugin now requires GAX 8.5.0; support for GAX 8.1.4 is discontinued.
- VP Reporting Plugin for GAX Help is now online.
- Management Information Base (MIB) added support for Windows Server 2012 R2 64-bit.
19 September 2014
- Support for Windows Server 2012 R2 64-bit.
15 July 2014
- Support for Nuance Vocalizer 6.0.2 and Nuance Speech Server 6.2.5
- Route Unavailable Wakeup
- Reliable Connection Retry
- Third-Party Recording with MCP and the Resource Manager
- Configuration Options Changed
[+] New in Release 8.5.0
The following new features were added in the 8.5.0 release:
Additional features in support of the Genesys Interaction Recording (GIR) Solution:
- Call Recording Encryption Support
- Stereo MP3 encoding for call recording
- Submission to S3 storage and webDAV support
- Interactions with GIR
Genesys Media Server 8.5.x Readme
[+] Deploy with GAX, not with GAIMPORTANT! Functionality for deploying Genesys Voice Platform components to remote and local hosts has been discontinued in Genesys Administrator as of version 8.1.303. This functionality is now available in Genesys Administrator Extension; please refer to documentation for Genesys Administrator Extension for details.
[+] Optimize Red Hat Enterprise Linux Performance
GVP 8.1.7 and above support Red Hat Enterprise Linux (RHEL) 6. However, GVP components run at lower capacities on RHEL 6.x, as compared to RHEL 5.x when using ext4. Thus, expect the best performance from GVP while using RHEL 5, or using RHEL 6 with ext3.
[+] Additional Resources
Genesys Customer Care links:
Licensing:
- Genesys Licensing Guide
- Licensing section of the Genesys Migration Guide
Information on supported hardware and third-party software is here:
[+] Read the Legal Notices
Copyright
All Genesys software is © Copyright 2013-2018 Genesys Cloud Services, Inc. All rights reserved.
Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.
Trademarks
Genesys and the Genesys logo are registered trademarks of Genesys Cloud Services, Inc. in the U.S.A. and other countries. Complete information about Genesys proprietary intellectual property, including all trademarks, can be found here.
All other trademarks are the property of their respective owners.
Third Party Software
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your customer care representative if you have any questions.
Acknowledgments
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Genesys Media Server 8.5.x Product Alerts
The following information applies to Genesys 8.5.x software and is important for you to note.
[+] Show Product AlertsLink to 8.1 Product Release Advisory
Resource Manager v8.5.141.18 may freeze in this situation:
- Monitor-method is set to MF for an LRG.
- An SCS resource status change update (online or offline) and a dynamic configuration update (IVR profile/configuration/tenant properties update, etc.) are received at the same time.
This behavior is scheduled to be corrected in the next release of GVP 8.5.1, tentatively scheduled for December 2015.
Correction: The IP ReadMe for components states incorrectly that GVP 8.5.0 supports 32-bit RHEL 6. The IP ReadMe will be corrected to remove this incorrect information in a future release.
Genesys recommends using static IP addresses for all Media Server machines running Windows and Linux.
The following Stream Manager features have not been implemented:
- Support for the IBM AIX operating system.
- Support for the Solaris operating system.
- Support for Cisco Call Manager T-Server call recording and announcements (using the CP4SM protocol).
- The Genesys Media Server (GMS) will not send in-band and out-of-band DTMF simultaneously in a conference.
In some instances, the Media Server might not be able to play prompts on Linux. To work around this issue, add the IP address of the host to the /etc/hosts file, and then restart Media Control Platform. For example:
127.0.0.1 localhost localdomain.localhost
172.32.45.66 machine1.domain.com machine1
(ER# 218690361)
Release Notes
Documentation
Genesys Media Server 8.1 Documentation Supplement
Corrections and Additions to the GVP/Media Server documentation set.
Genesys Media Server 8.1 Deployment Guide"> Genesys Media Server 8.1 Deployment Guide
Use this guide to install and configure Genesys Media Server.
Genesys Media Server Configuration Options Reference
A complete list with descriptions and parameters.
Readme and Advisory
Media Server did not exist as a standalone product in Genesys 8.0.
Please see the Genesys Voice Platform 8.0 documentation for more information about Media Server.