Genesys SDKs

Contact center applications require the ability to adapt to your specific business needs, and to your technical infrastructure. Genesys Software Development Kits (SDKs) enable you to incorporate Genesys functionality into your environment, either by building complete custom applications, or by integrating with third-party applications. By using the Genesys SDKs, your contact center can be more productive, reliable, and prepared to deliver the best customer experience.

Documentation

SDK Typical Use Cases

Use to review some use cases of the Genesys SDKs.

Choosing Your API

Use this document for help on choosing the right SDKs for your project.

SDK Product Packaging

Use this document for information on how the SDKs are packaged.

Genesys SDKs in Relationship to Genesys Solutions

Use this document for information on how the SDKs are packaged.

Available SDKs

Genesys Interaction SDK

Platform SDK

SIP Endpoint SDK