Genesys WebRTC Service

The Genesys WebRTC Service allows your agents and customers to place voice or video calls from their web browser without downloading special plug-ins or apps. Watch this video for a quick demo:

Release Notes

Genesys WebRTC Gateway 8.5

Genesys WebRTC JavaScript API 8.5

Documentation

Deployment Guide

Use this to deploy the Genesys WebRTC Service.

Developer's Guide

Learn how to write your own applications using the Genesys WebRTC Service.

WebRTC 8.5 Release Information

Click below to see New in This Release, Readme, and Product Alerts information for 8.5 releases.

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New in 8.5.x Releases

[+] New in Release 8.5.2

The following new features were added in the 8.5.2 release:

Release 8.5.201.95 of the WebRTC Gateway and Release 8.5.210.03 of the WebRTC JavaScript API

The Genesys WebRTC Service now supports adding video to an audio-only call
The Genesys WebRTC Gateway now supports remote CTI control by providing the SIP extensions event package known as the BroadSoft SIP extensions

Release 8.5.201.30 of the WebRTC Gateway

Support for third-party call control (3pcc) basic functions and two-step procedures

Release 8.5.200.95 of the WebRTC Gateway and Release 8.5.200.07 of the WebRTC JavaScript API

This first release of the Genesys WebRTC Service includes:

Communications:
- Supports two-way audio-only calls
- Supports two-way audio and video calls
- Supports transcoding on supported media types in both directions
- Supports transitions between audio-only and video/audio sessions (within browser limitations)
- Supports incoming calls from either the web or the SIP side
- Supports sending context data from a web client to the SIP Server as attached data when a call is established
- Supports sending mid-call user data either to SIP Server as mapped data, or to the remote peer
- Supports call transfer with Genesys SIP Server
- Supports sending DTMF tones as telephone-events
Web browser support:
- Google Chrome
- Google Chrome for Android
- Mozilla Firefox
- Mozilla Firefox for Android
- Opera (Desktop and Mobile)
Supports anonymous access from the web (such as in click-to-dial scenarios)
Flexible deployment on:
- A dedicated server
- A shared server with other Genesys components
- Multiple load-balanced instances for scalability
Security:
- HTTPS, SIP TLS, and secured connection to Configuration Server
- Web-side encryption of RTP traffic according to IETF recommendations (SDES-SRTP and DTLS-SRTP)
- Can be configured to use SIP-side SRTP when outside the trusted area
- Supports Client Side Port Definition (CSPD), allowing for customization of the:
  - SIP-side RTP port
  - Web-side RTP port
- Transport address and port for a client-side connection
- Use of multiple NICs, to separate public and private interfaces when both are used (DMZ deployment)
- Firewall traversal with support of ICE
Codecs:
- G.711 A-law and µ-Law audio format
- G.729 audio on SIP/RTP side
- H.264 profiles up to and including Profile 3.1 on SIP/RTP side
- VP8 video
- Real-Time media transcoding whenever required
- RTCP AVPF (partially supported)
- telephone-events
Support of HTTP over IPv4 and IPv6 interfaces in the same instance
Integration with Genesys Management Framework
SNMP for alarms, traps and MIBs
Platforms:
- Windows Server 2008 32- and 64-bit
- RedHat Linux 6.0 64-bit
- VMWare ESXi 5
The WebRTC Gateway is built with OpenSSL library version 1.0.1g. This version of OpenSSL is not affected by the TLS heartbeat read overrun issue.
The WebRTC Gateway supports receiving INFO data in www-form-urlencoded format from the browser in the middle of a call, and forwarding it to the SIP Server using the SIP INFO method.
The WebRTC Gateway accepts + as a valid first character of a DN.
The WebRTC Gateway includes support for Cross-Origin Resource Sharing (CORS).
JavaScript libraries for integration with web applications, communications, and attached data transfer
The WebRTC JSAPI provides a configuration parameter to specify the time (in milliseconds) to wait for an answer from the peer side after making an offer. If that timeout expires and the offer is still not answered, then the JSAPI sends the onPeerNoanswer event to the client application.
The minimum valid value for this timeout is 18000 (18 seconds) and the default value is 60000 (60 seconds).
The WebRTC JSAPI provides a mechanism for mid-session data transfer for the following scenarios:
- Between two peers
- From a peer to the SIP Server as mapped user data

Genesys WebRTC Service 8.5.x Readme

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Copyright

Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.

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Third Party Software

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This product contains libSRTP library that is an open-source implementation of the Secure Real-time Transport Protocol (SRTP) available under the following BSD-based license:

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Genesys WebRTC Service 8.5.x Product Alerts

The following information applies to Genesys 8.5.x software and is important for you to note.

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