Genesys Callback
What is Genesys Callback?
Genesys Callback provides a single platform across the IVR, Web and Mobile touchpoints, offering a seamless integration with the contact center without needing to replace the telephony infrastructure. The goal is to offer a consolidated approach to callback, replacing callback functionality from other Genesys products: Web Callback, Genesys Mobile Engagement (GME) Callback and Voice Callback.
Genesys Callback features are based on the callback services provided by the Genesys Mobile Services (GMS) component as documented in the guides below.
Helpful Links
Release Notes
Current documentation set for Genesys Callback 8.5.
Callback User's Guide Use this to configure Callback Services.
Other documentation you might find helpful
These guides deal with important pre-requisite Genesys Mobile Engagement documentation.
Genesys Mobile Services Deployment Guide Use to deploy Genesys Mobile Services.
Genesys Mobile Services API Reference Use this to customize Genesys Mobile Services.
Genesys Mobile Services Client Samples Use this to access the GMS samples.