Best Practices and White Papers

Find white papers, FAQs, and tips about best practices for your Genesys solution.

Information on a wide range of topics is under development. Help us provide the information you need by sending your suggestions for useful topics to Genesys Technical Publications at the following address: Techpubs.webadmin@genesys.com

White Papers

• GIR On-Premises Hot-Desk White Paper — Updated 22 April 2016:
  Use this white paper to help configure on-premises screen-interaction recording using Genesys Interaction Recording in scenarios where agents use hot-seating (hot desking) arrangements for Workspace Desktop Edition.
• Deploying Genesys for Key Mixed Language Scenarios — Created 2014-09-11
• Migration of Management Framework 8.x Components — Created 2014-07-23
  Effective 2015-10-09, the information formerly in this white paper is now available in the Framework Migration Guide.

FAQs

• Business Edition Premise System Requirements