Voicemail Forwarding

Now you can forward voicemail to a different mailbox, and configure which voicemail profile that Feature Server will use when handling voicemail.

How to Forward Voicemail

Begin at the audio menu, after listening to a voicemail.

Press 6.

Enter a mailbox number.

Press 1.

The voicemail is forwarded.

Configuring Voicemail Forwarding

Use the Feature Server GAX plugin to configure voicemail forwarding.

Log in to Genesys Hub and go to

Voicemail Profiles › System Profile › Forwarding.

Choose Yes to enable. (Forwarding is disabled by default.)

Voicemail Profile Settings

The Voicemail Profile setting Voicemail Forwarding Enabled determines the state of this feature's functionality.

• Feature Server consults the Voicemail Profile of the User or User Group that the mailbox is assigned to.
• If the mailbox is not assigned, or assigned to multiple users or user groups, then Feature Server consults the System Voicemail Profile.

The above rules also determine which Voicemail Profile applies to the destination mailbox, and the retention limit setting in that Voicemail Profile is applied to the voicemail received.