Supplement to the Universal Routing 8.1 Reference Manual

This supplement provides descriptions of new features introduced in Universal Routing 8.1.4 as part of the Continuous Delivery project. It also contains updates to the Universal Routing 8.1 Reference Manual.

The current documentation set for Universal Routing can be found here.

New 8.1.4 Features

The following features are described in this supplement:

Released in Version	New Feature	Date Released
IRD 8.1.400.15	Analyze Object	March 10, 2015
URS 8.1.400.19 URS 8.1.400.22	Using Agent Skills for Ideal Agent Selection Weighted Agent Skills Enhancement	May 8, 2015 September 25, 2015
URS 8.1.400.20	Virtual Queues Can be Associated with Stat Servers	June 12, 2015
IRD 8.1.400.18	Hyphens Allowed in Interaction Data Names	September 1, 2015
URS 8.1.400.23	Support of HTTP Redirections Escape Sequences Update for HTTP Bridge	October 7, 2015
URS 8.1.400.24	Look Up Agent Name Media logged into and DN from Agent Login ID and by Employee ID	November 24, 2015
URS 8.1.400.25	Estimated Wait Time Improvement Using URS Web API	December 18, 2015
IRD 8.1.400.22	IRD Language Support	April 15, 2015

Updates to Existing 8.1.4 Documentation

Below are documentation updates for the Universal Routing 8.1 Reference Manual:

Chapter Number	Chapter Name	Update Summary
2	IRD Objects	Web Service Object Update New or Updated IRD Object Descriptions
3	URS/IRD Functions	Additional Data Returned by SelectDN New or Updated Function Descriptions
4	URS Options	New or Updated Configuration Option Descriptions
Appendix C	URS Methods	Estimated Wait Time Improvement Using URS Web API
Various	URS Limitations	Maximum Characters for Combined Length of Target and Stat Server Name