When downloading content, you may encounter issues that are easily resolved. If these tips don't help, please Contact Us, and we will try to send you the file directly.
Downloading Help files
Save the Help file to your local hard drive, and uncompress (extract) it to an empty folder. To open the Help file, open the folder into which the .zip file was extracted, then do one of the following:
If there is only one file in the folder, click that file.
If there is more than one file in the folder, click the <name of compressed file>.htm file.
Viewing Help files
If, when you open the Help file, the contents do not display in the right window, consider the following:
Are you trying to open the file on a remote computer? If so, copy it to your local machine. Due to a Microsoft security update, you cannot properly view a HTML-based (CHM) Help if it is located on another machine on your network.
What is your permissions setting? Right-click the file, select Properties from the context menu, look for an Unblock button, and click it.
Pulse
Genesys Pulse is a widget-driven, graphical user application, which is accessible
from a web browser as a Genesys Administrator Extension (GAX) plug-in
application. Using a direct communication link to a real-time metrics engine,
Stat Server, Genesys Pulse enables at-a-glance views of real-time contact center
statistics within the GAX user interface.
The following new features were added in the 8.5.1 release:
Administration
Widget Management. You can track the number of dashboards and widgets used by supervisors with additional information related to the widgets (last modified date) in a consolidated view.
You can import and export Pulse Dashboards, Wallboards, and Widget Templates from one environment to another.
You can move Pulse Dashboards, Wallboards, and Widget Templates from one location to another in the central repository.
User Interface
Wallboard mode. Enhancements have been brought to the Wallboard display mode including the ability to display broadcast information to its audience. This message can scroll like a news feed message and can be edited by Administrators.
Wallboard mode. The responsiveness of the grid is improved.
Visualization plugin. Pulse can display additional visualizations based on its new modular mechanism to add new visualization plugins.
Menu integration. Pulse can embed any third-party website in the Navigation bar with custom links.
The Donut widget can display up to 10 statistics. The value in the center can be none, total, average, maximum, and minimum of the statistics displayed.
Users can change the size of the Donut widget.
The Grid widget and Data view provide quick search to filter agents based on their status.
Wallboards can display an IFRAME widget.
Color-coded agent status icons improve visibility of Agent status.
A new line chart widget displays intraday KPI trends over time on the dashboard.
An adjustable grid widget provides ability to resize the column width on the dashboard.
Architecture, Configuration, and Provisioning
You can manually specify which Collector (and indirectly, which Stat Server) should be used to calculate the statistics of a predefined templates which prevents you from defining all the same statistics on different collector units (Collector and Stat server).
Virtualization of the process - Docker ready.
You can change basic styles with custom js and css files to apply a new set of colors for the Pulse instance.
Real-time updates for Stat Server changes-based notification metrics
You can give additional focus to sensitive KPIs with a refresh rate below 2-3s.
Supervisors can visualize at-a-glance their current workforce status in real-time to make the right decisions at the right time.
3rd party integration
Display an iFrame widget to embed external html pages or reports (for example, weather forecast or corporate events).
Genesys Pulse administration tool
Migrate from releases 8.5 and 8.1.4 to release 8.5.01x and later.
Read, Edit, Clone, and Delete Genesys Pulse layouts or widgets with the command line.
Localization support — Genesys Pulse supports the following localizations:
The following new features were added in the 8.5.01 release:
You can now create external data for display in Genesys Pulse by using the Genesys Pulse Restful Web Service API.
Genesys Pulse can now report data for Context Services activities with the GMS collector integrating Data Depot and Genesys Pulse.
Widgets now rapidly refresh statistics that have change-based notifications, at a speed depending on factors such as network speed, system load, and number of updates.
Genesys Pulse now provides a migration tool to enable migration from releases 8.5.000 and 8.1.4 to release 8.5.010.
Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.
Trademarks
Genesys and the Genesys logo are registered trademarks of Genesys Cloud Services, Inc. in the U.S.A. and other countries. Complete information about Genesys proprietary intellectual property, including all trademarks, can be found here.
All other trademarks are the property of their respective owners.
Third Party Software
Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your customer care representative if you have any questions.
NOTICE OF RESTRICTED RIGHTS FOR ORACLE PRODUCTS LICENSED TO THE US GOVERNMENT Oracle Programs delivered to the United States government subject to the DOD FAR Supplement are 'commercial computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the licensing restrictions set forth in the applicable license agreement therefor. Otherwise, Oracle programs delivered subject to the Federal Acquisition Regulations are 'restricted computer software' and use, duplication, and disclosure of the programs, including documentation, shall be subject to the restrictions in FAR 52.227-19, Commercial Computer Software-Restricted Rights (June 1987). Oracle USA, Inc., 500 Oracle Parkway, Redwood City, CA 94065.
Pulse 8.5.x Product Alerts
The following information applies to Genesys 8.5.x software and is important for you to note.
