Increased Memory handles Excessive Loads

A new configuration option helps MCP and RM handle excessive loads.
ADD to the following to Table 36: Selected Reporting Server Configuration Options, on page 281 of Chapter 14: Configuring the Reporting Server:

memoryUsageLimit

Section: activemq
Valid values: Any integer followed by a valid measurement unit abbreviation (examples: 64kb, 16mb, 2gb).
Default value: 256mb
Takes effect: At start/restart
Defines the memory limit for messages that are handled by the ActiveMQ broker.

Note: In high volume and high load environments, Media Control Platform or Resource Manager may throw exceptions and terminate due to no free space, and log messages such as "Reporting Client failed to send message to RS…" and "Usage Manager Store is Full…"

A reasonable increase would be up to 1028mb (if your installed hardware allows) during maintenance prevents this problem and accomplishes the following:

• Better consumption of messages on RS side.
• Good performance of RS database/ host and network.
• Balancing of peaks in the RS load.
• Additional memory available for messages that are handled by the ActiveMQ BROKER.

Genesys recommends regular monitoring of the MCP and RM logs to detect potential problems.