Revision as of 17:23, June 15, 2016 by Jumunn (talk | contribs) (→‎Creating the IRWS Cluster Application)
Jump to: navigation, search

Installing

JM: Are the procedures on this page still accurate? Are the application names IRWS_Cluster and IRWS_Node OK?

To install Interaction Recording Web Services, first you need to set up the two application objects it uses in the Genesys configuration environment:

  • An application of type Genesys Generic Server that is called the IRWS Cluster Application.
  • An application of type Genesys Generic Client that is called the IRWS Node Application.

Creating and Importing the Application Templates

The Interaction Recording Web Services installation package includes a template for Genesys Generic Server (the IRWS Cluster Application), but you must create a new template for Genesys Generic Client (the IRWS Node Application).

Start

  1. To create the Genesys Generic Server template, navigate to PROVISIONING > Environment> Application Templates.
  2. Select New... and configure the properties of the template as shown below:
    • Name: IRWS_Node
    • Type: Genesys Generic Client
    • Version: 8.5
    • State: Enabled
  3. Click Save & Close.
  4. To import the Genesys Generic Server template, click Upload Template in the Tasks panel. The Click 'Add' and choose application template (APD) file to import dialog opens.
  5. Click Add and navigate to the templates folder in your installation package.
  6. Select the Web_Services_and_Applications_852 template file and click Open. JM: Will this template name be changing?
  7. Click Save & Close.

End

Creating the IRWS Cluster Application

Start

  1. Navigate to PROVISIONING > Environment > Application and click New....
  2. In the General section, configure the properties of the application as shown below:
    • Name: IRWS_Cluster
    • Template: Web_Services_and_Applications_852 JM: Will this template name be changing?
    • State: Enabled
  3. Add the following connections:
  4. In the Server Info section, select a Tenant:
    1. Click Add.
    2. Choose the Environment tenant (or any other tenant that has a connection to your Configuration Server).
    3. Click OK.
  5. Choose a Host object. See Create Host in the Management Framework Deployment Guide for more information about Host objects.
  6. Add a default Listening Port:
    1. Click Add.
    2. Enter the application's Port. For instance 7000.
    3. Click OK.
  7. Add a "." to the Working Directory, Command Line, and Command Line Arguments fields. These values are mandatory for all applications and must be entered to save the application object. Interaction Recording Web Services does not use these values, so the "." is used as a placeholder.

End

Creating the IRWS Node Application

Start

  1. Navigate to PROVISIONING > Environment > Application and click New....
  2. In the General section, configure the properties of the application as shown below:
  3. Add the following connections:
    • Cluster application that was configured in the previous procedure.
  4. Click Save & Close.

End

Next Step

Comments or questions about this documentation? Contact us for support!