Genesys Interaction Recording Migration Guide

The 8.5.211.02 release of the Genesys Interaction Recording solution replaces the Web Services and Applications prerequisite with a new GIR component called Interaction Recording Web Services. If you plan to install this release of GIR, you'll need to complete the steps below to migrate from Web Services and Applications to Interaction Recording Web Services.

Upgrading from standalone to embedded Jetty

Complete the steps below for each Web Services node you need to upgrade to Interaction Recording Web Services.
Start

1. Stop Web Services on the node.
2. If you installed Jetty as service, disable the service to prevent auto start and potential port conflicts.
3. Deploy the new version of Interaction Recording Web Services.
4. Copy settings from your existing server-settings.yaml, onpremise-settings.yaml, and cassandra-cluster.yaml configuration files to the serverSettings, onPremiseSettings, and cassandraCluster sections of the application.yaml configuration file. See Configuring Interaction Recording Web Services for more information about this file.
5. Copy settings from your existing Jetty configuration files to the jetty section of the application.yaml configuration file.
6. Adjust the logging section of the application.yaml configuration file.
7. Copy the JMV options from your exiting Jetty initialization script to the JAVA_OPTIONS variable in the /etc/default/gir file.
8. Start the new version of Interaction Recording Web Services on the node.

End

Upgrading Cassandra between 8.5.2.x versions

Complete the steps below on the node node where you have installed cassandra-cli:

Start

1. Make note of your current Web Services and Applications version and the version you're planning to upgrade.
2. Copy the install CD/data directory to the Cassandra node.
3. In the data directory, notice that there are text files, cf-schema-<version>.txt, for each version of Web Services and Applications. You'll need to run all the Cassandra upgrade scripts after your currently installed version until your upgrade version. For example, if your previous version was 8.5.200.64 and your current version is 8.5.200.96, you'll need the following scripts:
   • cf-schema-8.5.200.66.txt
   • cf-schema-8.5.200.68.txt
   • cf-schema-8.5.200.81.txt
   • cf-schema-8.5.200.83.txt
   • cf-schema-8.5.200.90.txt
4. For each cf-schema-<version>.txt file, run the following command to update the Cassandra schema:

   cassandra_install_dir/bin/cassandra-cli  -h cassandra_host --file cf-schema-<version>.txt

   • cassandra_install_dir is where Cassandra is installed on the node.
   • cassandra_host is the host name (FQDN) or IP of the Cassandra node.

End