Commands

close

Closes the Send Message UI

Resolutions

Status	When	Returns
resolved	When Send Message is successfully closed	n/a
rejected	When Send Message is already closed	'already closed'

configure

Modify configuration options for Send Message

Options

Option	Type	Description
formValidation	boolean	Enable/Disable browser form validations
SendMessageButton.enabled	boolean	Enable/Disable Send Message button on screen
SendMessageButton.template	string	Custom HTML string template for Send Message button
SendMessageButton.effect	string	Type of animation effect when revealing Send Message button. 'slide' or 'fade'
SendMessageButton.openDelay	number	Number of milliseconds before displaying chat button on screen
SendMessageButton.effectDuration	number	Length of animation effect in milliseconds
SendMessageButton.hideDuringInvite	boolean	When auto-invite feature is activated, hide the chat button. When invite is dismissed, reveal the chat button again.

Resolutions

Status	When	Returns
resolved	When configuration options are provided and set	n/a
rejected	When no configuration options are provided	'Invalid configuration'

minimize

Minimize or Unminimize Send Message UI

Resolutions

Status	When	Returns
resolved	Always	n/a
rejected	Never	n/a

showSendMessageButton

Makes the standalone Send Message button visible on the screen using either the default template and CSS or customer-defined ones

Options

Option	Type	Description
openDelay	number	Duration in milliseconds to delay showing the chat buton on the page
duration	number	Duration in milliseconds for the show and hide animation

Resolutions

Status	When	Returns
resolved	When the Send Message button is enabled in the configuration, is currently not visible, and the CXSideBar plugin is not initialized	n/a
rejected	When the Send Message button is not enabled in the configuration, or it's already visible, or the CXSideBar plugin is initialized	'Send Message button is already visible. Ignoring command.'
rejected	When the sidebar plugin is active the standalone send Message button will be disabled automatically	'CXSideBar is active and overrides the default Send Message button'

hideSendMessageButton

Hides the standalone Send Message button

Options

Option	Type	Description
duration	number	Duration in milliseconds for the show and hide animation

Resolutions

Status	When	Returns
resolved	When the send message button is currently visible	n/a
rejected	When the send message button is already hidden	'Send Message button is already hidden. Ignoring command.'

readFormData

reads all the form values from the specified input fields

Options

Option	Type	Description
formInputs	array	id's of input elements

Resolutions

Status	When	Returns
resolved	When Send Message form is read successfully	n/a
rejected	When Send Message form is not valid	'Form not valid'

submitForm

The user entered form data and attached files are submited

Options

Option	Type	Description
firstName	string	value for the First Name entry field
lastName	string	value for the Last Name entry field
email	string	value for the Email entry field
subject	string	value for the Subject entry field
text	string	value for the text content entry field

Resolutions

Status	When	Returns
resolved	When Send Message form is submitted successfully	n/a
rejected	When form data entry fields are missing	'No form data found'

open

opens the send message widget UI

Resolutions

Status	When	Returns
resolved	When Send Message is successfully opened	n/a
rejected	When Send Message is already open	'Already opened'