Getting Started with Genesys Interaction Recording
Welcome to Genesys Interaction Recording (GIR). GIR helps to optimize your workforce performance and customer experiences by allowing you to recod, save, and play back your customer interactions.
Each product and feature page will tell you how to install and configure the component to enable recording. Once everything is in place, you can record an interaction, then listen to it.
If you want to know more about GIR itself and where it fits into your Genesys solution, you can check out the following topics, or check out the videos:
Genesys Interaction Recording (GIR) can be deployed in a single tenant environment or in a multi-tenant environment. To successfully deploy GIR you must following the instructions provided in the order that they appear.
Videos
This high level overview of the GIR Architecture talks about the components that are involved with capturing, searching for, and playing back your recordings (6:48).
Or, you can also watch these shorter videos describing each component separately.
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Before You Start
The first thing you need to do is check that the following Genesys components and features are installed and working.
Genesys Components
Web Services and Applications (if you're using version 8.5.210.02 or earlier); otherwise, Interaction Recording Web Services
SIP Server
Genesys Voice Platform
Interaction Concentrator (ICON)
Recording Processor Script
Recording Crytpo Server
Recording Plug-in
Speech and Text Analytics (SpeechMiner)
Workspace Desktop Edition
GIR Features
Geo-Location
Audio Tones
Security (TLS)
Access Control
Encrypting and Provisioning Certificates
Enable Call Recording
Enable Screen Recording
Media Life Cycle Management