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What do I Need to Know About the User Manager Before I Begin

Before you start using the User Manager to perform administration tasks, review the information on this page to get a full understanding of the product.

Who Should Read the User Manager Help Guide?

The intended audience for this guide are administrators that are responsible for creating and managing user accounts, configuring the call center settings, and assigning global settings to agent groups.

Prerequisites

The User Manager interface is accessed by a web browser. The following browsers are supported:

  • Microsoft Internet Explorer 10 and 11
  • Google Chrome 30+
  • Firefox 31+

Configuration server permissions

Overview of the User Manager Interface?

Image with call outs. cloud templates to highlight the features Video

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