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Genesys Interaction Recording 8.5.2

New in this Release

Some of the primary new features added in release 8.5.210.01—April, 1, 2016:

  • Windows Server 2012 support for Screen Recording (SR) Service Citrix.
  • Muxer can now rely on the Query Call Recording API to only return call recordings that match the searching criteria specified by the new configuration call_recording_extra_query_string.
  • Support for Voice Recording reports.
  • Support for enabling the user to view SR Service error messages.
  • Support for filtering meta data fields from ICON.
  • Support for a new SR Service report that summarizes all the Screen Recording client connections.
  • ADDP support for the configuration server in the Recording Cryto Server (RCS).
  • Recording Cloud Backup Service (RCBS) now supports the backup of muxed video from the BE Cloud.
  • Documentation of the Recording Processor Script (RPS) error logs and actions.
  • Sizing Tool update that now includes numbers for decryption of media through HTCC.
  • The SR Service installation package is now signed.


Some of the primary new features added in release 8.5.209.01—February, 1, 2016:

  • Citrix is now supported on Windows 2008 R2 for Screen Recording Service.
  • Support for Screen Recording Service on Windows 10 (32-bit + 64-bit).
  • Support for Screen Recording Service Windows 8 / 8.1 32-bit.
  • Recording Processor Script now supports RedHat 7.


Some of the primary new features added in release 8.5.208.01—December, 18, 2015:

  • Information about minimum recommended versions was added to the GIR Solution Guide.
  • API documentation about recording search and playback is now published.


Some of the primary new features added in release 8.5.207.01—October 2, 2015:

  • Support for Screen Recording Service on Windows 7 and Windows 8.
  • Support for 8 kbps mp3 compression for mono voice recording.
  • Ability to filter on user data when scheduling purge and backup tasks.
  • Ability to audit Media Lifecycle Management.
  • Ability to decrypt media files.
  • Ability to capture the entire audio of a call.


Some of the primary new features added in release 8.5.206.01—June 30, 2015:

  • Ability to filter on call type when scheduling purge and backup tasks.


Some of the primary new features added in release 8.5.205.01—April 15, 2015:


Some of the primary new features added in release 8.5.204.01—January 16, 2015:

  • Support for screen recording when in After Call Work state.
  • Support for screen recording client authentication for Workspace Web Edition.
  • Support for MP3 files that use 16kbps for bitrate compression.
  • Support for dual monitor screen recording.


Some of the primary new features added in release 8.5.203.01—November 3, 2014:

  • Support for screen recording encryption.
  • Support for percentage based screen recording for voice agents.
  • Support for Windows 2012 (except for Web Services).
  • Support for Oracle ICON databases.
  • Ability to display the number of recorded segments within multi-segmented interactions.
  • Ability to display the Business Terminology in SpeechMiner's Meta Data Manager.
  • Support for Screen Recording Client authentication with the Screen Recording API.


Some of the primary new features added in release 8.5.200.01—September 18, 2014:

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