Configuration

Description

WebChat and WebChatService share the configuration namespace '_genesys.cxwidget.webchat'. WebChat has UI options while WebChatService has connection options.

Example

window._genesys.cxwidget.webchat = {

	apikey: 'n3eNkgLLgLKXREBMYjGm6lygOHHOK8VA',
	dataURL: 'https://api.genesyscloud.com/gms-chat/2/chat',
	userData: {},
	emojis: true,
	actionsMenu: true,

	autoInvite: {

		enabled: false,
		timeToInviteSeconds: 10,
		inviteTimeoutSeconds: 30
	},

	chatButton: {

		enabled: true,
		template: '<div>CHAT NOW</div>',
		effect: 'fade',
		openDelay: 1000,
		effectDuration: 300,
		hideDuringInvite: true
	}
};

Options

Name	Type	Description	Default	Required
emojis	boolean	Enable/disable Emoji menu inside chat message input.	true	n/a
actionsMenu	boolean	Enable/disable actions menu next to chat message input.	true	n/a
autoInvite.enabled	boolean	Enable/disable auto-invite feature. Automatically invites user to chat after user idles on page for preset time.	false	n/a
autoInvite.timeToInviteSeconds	number	Number of seconds of idle time before inviting customer to chat.	5	n/a
autoInvite.inviteTimeoutSeconds	number	Number of seconds to wait, after showing invite, before closing chat invite.	30	n/a
chatButton.enabled	boolean	Enable/disable chat button on screen.	false	n/a
chatButton.template	string	Custom HTML string template for chat button.	<div class='cx-widget cx-webchat-chat-button' data-message='ChatButton' data-gcb-service-node='true'><span class='i18n' data-message='ChatButton'></span></div>	n/a
chatButton.effect	string	Type of animation effect when revealing chat button. 'slide' or 'fade'.	fade	n/a
chatButton.openDelay	number	Number of milliseconds before displaying chat button on screen.	1000	n/a
chatButton.effectDuration	number	Length of animation effect in milliseconds.	300	n/a
chatButton.hideDuringInvite	boolean	When auto-invite feature is activated, hide the chat button. When invite is dismissed, reveal the chat button again.	true	n/a