Other Universal Routing 8.1.x Updates

This page contains other updates related to URS and IRD that are important to note.

URS Character Limitation

URS allows a maximum 1,023 characters for the combined length of a target name and a Stat Server name where the target name is the name of a corresponding Configuration Database object plus a Skill expression (if a Skill expression is used). Also see the Known Issues and Recommendations section of the Universal Routing Server 8.1.x release note.

Distribution of Multimedia Calls During Shutdown or Backup Mode

Starting with 8.1.400.23, when URS shuts down or switches to backup mode, it distributes virtual queue events for multimedia calls regardless of whether a backup URS exists. For voice calls, the URS behavior is the same as previous – virtual queue events are distributed only if there is no backup URS.