My contact center settings

A key factor in a well-configured contact center is how well the global contact centers are configured. This very important task ensures that your customers are routed to the correct agents and that the agents have the correct tools available to them as they handle customer interactions. After you configure all your objects, such as skills, dispositions, agent states, you can easily manage user accounts, because all the correct options will be available to you.

On the Contact Center Settings tab, you can do the following:

• Configure desktop settings
• Manage skills
• Manage channels and options
• Create and manage agent groups
• Create and manage templates