Before setting up an agent

Before you start, review the following web browser requirements and access information to gain a full understanding of the Agent Setup tool. The intended audience for this guide are administrators that are responsible for creating and managing user accounts, configuring the call center settings, and assigning global settings to agent groups.

Web browser requirements

You access the Agent Setup interface through one of the following supported web browsers:

• Microsoft Internet Explorer 11
• Google Chrome 30 or later
• Mozilla Firefox 31 or later