Agent accounts

After you log in to Agent Setup interface, the first screen that you'll see is the Users tab. If your contact center already has agents assigned to it, you see a list of configured agents. In a fresh installation, you might see an empty list. Regardless, as part of your regular maintenance on your contact center, you need to add agents.

On the Users tab, you can perform the following actions:

• Locating agent accounts
• Add or edit an agent
• Import agent accounts
• Export agent accounts