Genesys SR Service 8.5.x Release Note

This Release Note applies to all 8.5.x releases of Genesys SR Service. Links in the Available Releases section enable you to access information regarding a specific release.

Available Releases

[+] Note about release order

Releases are listed by version number rather than in date order. For this reason, a recent release may be listed after earlier releases, if the version number is lower. Except when otherwise noted in the information for a specific release, each release includes all of the features and corrections that were introduced for the applicable operating system at earlier dates, regardless of the version numbering.

Release 8.5.3:

Release	Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
8.5.311.13	07/11/16	General					X
8.5.302.14	06/03/16	Hot Fix					X
8.5.302.10	04/01/16	General					X

Release 8.5.2:

Release	Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
8.5.230.23	02/01/16	General			X		X
8.5.220.72	10/02/15	General	Under Shipping Control				X
8.5.205.10	08/21/15	Hot Fix					X
8.5.205.00	04/15/15	General	Under Shipping Control				X
8.5.204.04	01/16/15	General	Under Shipping Control				X
8.5.203.02	11/21/14	Hot Fix					X
8.5.203.01	11/03/14	General	Under Shipping Control				X
8.5.200.04	09/18/14	General	Under Shipping Control				X

Discontinued Support

This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list. For more information on discontinued support for operating environments and databases, see Discontinued Support in the Genesys Supported Operating Environment Reference Guide.

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There are no discontinued items for this product.

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Link to Known Issues

The Known Issues and Recommendations section is a cumulative list for all 8.5.x releases of the product. It includes information on when individual items were found and, if applicable, corrected. The Corrections and Modifications section for each release may list additional issues that were corrected without first being documented as Known Issues.

You can find information about Known Issues and Recommendations that apply to some 8.5 releases of Genesys SR Service, including the issues that are specific to Localized (International) releases, at the following links:

• Known Issues and Recommendations
• Internationalization Issues

Additional Information

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website.

The following documentation also contains information about this software.

• The Genesys Interaction Recording 8.5 Solution Guide, which provides details about Genesys Interaction Recording solution.
• The Genesys Interaction Recording page in the Genesys Supported Operating Environment Reference Guide provides detailed information about the supported operating environments, including requirements, supported versions, and any conditions or limitations for eServices components.

Release Notes for other Genesys components are available here.