Genesys Cloud - Premier Edition : CX Builder

CX Builder is a unique point-and-click tool that allows users to build, deploy, and manage inbound IVR scripts for voice, SMS, chat, mobile, and Business Intelligence (BI) applications.

Find information for CX Builder

CX Builder Release Note

Review new features, corrections, and limitations.

CX Builder Help

Learn how to use the information found in CX Builder.

VCC Release Note

Review new features, corrections, and limitations of Virtual Contact Center.

CX Analytics Documentation

Learn how to use CX Analytics.

VCC Solution Guide

Learn more about the Virtual Contact Center Solution.

Premier OEM Release Note

For OEMs only: review new features, corrections, and limitations specific to OEM implementations.