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Subject Areas

Tanya, for the wish list, rather present this in a table, for easier alignment of the short description with the subject area name? Say, bullet list for hyperlinked name only, and table for name + short desc. Same for lists of tables, views, schemas.



Calling_List_Metric Represents a snapshot of outbound campaign calling list metrics.
Calling_List_Metric Represents a snapshot of outbound campaign calling list metrics.
Calling_List_Metric Represents a snapshot of outbound campaign calling list metrics.
Calling_List_Metric Represents a snapshot of outbound campaign calling list metrics.
Calling_List_To_Campaign Represents the associations between calling lists and campaigns.
Calling_List_To_Campaign Represents the associations between calling lists and campaigns.
Calling_List_To_Campaign Represents the associations between calling lists and campaigns.
Calling_List_To_Campaign Represents the associations between calling lists and campaigns.
Campaign_Group_Session Represents campaign groups as they are being loaded and unloaded.
Campaign_Group_Session Represents campaign groups as they are being loaded and unloaded.
Campaign_Group_Session Represents campaign groups as they are being loaded and unloaded.
Campaign_Group_Session Represents campaign groups as they are being loaded and unloaded.
Campaign_Group_State Represents campaign groups from the perspective of states they go through, such as “Loaded", "Started", and "Unloading".
Campaign_Group_State Represents campaign groups from the perspective of states they go through, such as “Loaded", "Started", and "Unloading".
Campaign_Group_State Represents campaign groups from the perspective of states they go through, such as “Loaded", "Started", and "Unloading".
Campaign_Group_State Represents campaign groups from the perspective of states they go through, such as “Loaded", "Started", and "Unloading".
Campaign_Group_To_Campaign Represents the associations between agent groups or place groups and campaigns.
Campaign_Group_To_Campaign Represents the associations between agent groups or place groups and campaigns.
Campaign_Group_To_Campaign Represents the associations between agent groups or place groups and campaigns.
Campaign_Group_To_Campaign Represents the associations between agent groups or place groups and campaigns.
Contact_Attempt Represents outbound campaign contact record attempts. An attempt may or may not include dialing.
Contact_Attempt Represents outbound campaign contact record attempts. An attempt may or may not include dialing.
Contact_Attempt Represents outbound campaign contact record attempts. An attempt may or may not include dialing.
Contact_Attempt Represents outbound campaign contact record attempts. An attempt may or may not include dialing.
Facts Represents the relationships between subject area facts.
Facts Represents the relationships between subject area facts.
Facts Represents the relationships between subject area facts.
Facts Represents the relationships between subject area facts.
Interaction Represents interactions from the perspective of a customer experience.
Interaction Represents interactions from the perspective of a customer experience.
Interaction Represents interactions from the perspective of a customer experience.
Interaction Represents interactions from the perspective of a customer experience.
Interaction_Resource Represents a summary of each attempt to handle an interaction. It encompasses the mediation process that is required to offer the interaction to a target handling resource, as well as the activities of that target handling resource.
Interaction_Resource Represents a summary of each attempt to handle an interaction. It encompasses the mediation process that is required to offer the interaction to a target handling resource, as well as the activities of that target handling resource.
Interaction_Resource Represents a summary of each attempt to handle an interaction. It encompasses the mediation process that is required to offer the interaction to a target handling resource, as well as the activities of that target handling resource.
Interaction_Resource Represents a summary of each attempt to handle an interaction. It encompasses the mediation process that is required to offer the interaction to a target handling resource, as well as the activities of that target handling resource.
Interaction_Resource_State Allows facts to be described by the state of the associated agent resource. Each row describes one distinct media-specific agent state.
Interaction_Resource_State Allows facts to be described by the state of the associated agent resource. Each row describes one distinct media-specific agent state.
Interaction_Resource_State Allows facts to be described by the state of the associated agent resource. Each row describes one distinct media-specific agent state.
Interaction_Resource_State Allows facts to be described by the state of the associated agent resource. Each row describes one distinct media-specific agent state.
Mediation_Segment Represents interaction activity from the perspective of contact center ACD queues, virtual queues, interaction queues, and interaction workbins, as well as groups thereof.
Mediation_Segment Represents interaction activity from the perspective of contact center ACD queues, virtual queues, interaction queues, and interaction workbins, as well as groups thereof.
Mediation_Segment Represents interaction activity from the perspective of contact center ACD queues, virtual queues, interaction queues, and interaction workbins, as well as groups thereof.
Mediation_Segment Represents interaction activity from the perspective of contact center ACD queues, virtual queues, interaction queues, and interaction workbins, as well as groups thereof.
Place_Group Represents the membership of places among place groups.
Place_Group Represents the membership of places among place groups.
Place_Group Represents the membership of places among place groups.
Place_Group Represents the membership of places among place groups.
Resource_Group Represents the membership of contact center resources among resource groups.
Resource_Group Represents the membership of contact center resources among resource groups.
Resource_Group Represents the membership of contact center resources among resource groups.
Resource_Group Represents the membership of contact center resources among resource groups.
Resource_Skill Represents the skill resumes of agent resources.
Resource_Skill Represents the skill resumes of agent resources.
Resource_Skill Represents the skill resumes of agent resources.
Resource_Skill Represents the skill resumes of agent resources.
Summary_Resource_Session Represents agent resource media sessions from login to logout, summarized to the media type.
Summary_Resource_Session Represents agent resource media sessions from login to logout, summarized to the media type.
Summary_Resource_Session Represents agent resource media sessions from login to logout, summarized to the media type.
Summary_Resource_Session Represents agent resource media sessions from login to logout, summarized to the media type.
Summary_Resource_State Represents agent resource states, summarized to the media type.
Summary_Resource_State Represents agent resource states, summarized to the media type.
Summary_Resource_State Represents agent resource states, summarized to the media type.
Summary_Resource_State Represents agent resource states, summarized to the media type.
Summary_Resource_State_Reason Represents agent resource state reasons, summarized to the media type.
Summary_Resource_State_Reason Represents agent resource state reasons, summarized to the media type.
Summary_Resource_State_Reason Represents agent resource state reasons, summarized to the media type.
Summary_Resource_State_Reason Represents agent resource state reasons, summarized to the media type.
AGT_AGENT Represents agent handling of interactions.
AGT_AGENT Represents agent handling of interactions.
AGT_AGENT Represents agent handling of interactions.
AGT_AGENT Represents agent handling of interactions.
AGT_AGENT_CAMPAIGN
AGT_AGENT_CAMPAIGN
AGT_AGENT_CAMPAIGN
AGT_AGENT_CAMPAIGN
AGT_AGENT_GRP
AGT_AGENT_GRP
AGT_AGENT_GRP
AGT_AGENT_GRP
AGT_AGENT_QUEUE
AGT_AGENT_QUEUE
AGT_AGENT_QUEUE
AGT_AGENT_QUEUE
AGT_CALLBACK
AGT_CALLBACK
AGT_CALLBACK
AGT_CALLBACK
AGT_CAMPAIGN
AGT_CAMPAIGN
AGT_CAMPAIGN
AGT_CAMPAIGN
AGT_ID
AGT_ID
AGT_ID
AGT_ID
AGT_I_AGENT
AGT_I_AGENT
AGT_I_AGENT
AGT_I_AGENT
AGT_I_SESS_STATE
AGT_I_SESS_STATE
AGT_I_SESS_STATE
AGT_I_SESS_STATE
AGT_I_STATE_RSN
AGT_I_STATE_RSN
AGT_I_STATE_RSN
AGT_I_STATE_RSN
AGT_QUEUE
AGT_QUEUE
AGT_QUEUE
AGT_QUEUE
AGT_QUEUE_ABN
AGT_QUEUE_ABN
AGT_QUEUE_ABN
AGT_QUEUE_ABN
AGT_QUEUE_ACC_AGENT
AGT_QUEUE_ACC_AGENT
AGT_QUEUE_ACC_AGENT
AGT_QUEUE_ACC_AGENT
AGT_QUEUE_GRP
AGT_QUEUE_GRP
AGT_QUEUE_GRP
AGT_QUEUE_GRP
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