Updates to Existing 8.1.4 Documentation

Below are documentation updates for the Universal Routing 8.1 Reference Manual:

Chapter Number	Chapter Name	Update Summary
2	IRD Objects	Web Service Object Update Identify Contact Object Update Classification Object Update
3	URS/IRD Functions	Additional Data Returned by SelectDN New or Updated Function Descriptions
4	URS Options	New or Updated Configuration Option Descriptions
Appendix C	URS Methods	Estimated Wait Time Improvement and URS Web API
Various	URS Limitations	Maximum Characters for Combined Length of Target and Stat Server Name

TEST

Important

Use this REST Functions Supported by URS 8.0 to help configure on-premises screen-interaction recording using Genesys Interaction Recording in scenarios where agents use hot-seating (hot desking) arrangements for Workspace Desktop Edition.

https://docs.genesys.com/Documentation/IW/8.5.1/Dep/ActiveRecordingAndScreenCapture