8.5.201.18
Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 03/25/16 | General | Under Shipping Control | X |
Helpful Links
Releases Info
Product Documentation
Genesys Products
What's New
This release contains the following new features and enhancements:
Workspace Web Edition
- During a chat session, your customer might request to receive content by email while continuing with the chat session. This feature allows the agent to click on the provided information to start an outgoing email to the customer.
Web Services API
CRM Gplus Adapters
Resolved Issues
This release contains the following resolved issues:
Workspace Web Edition
Web Services API
Agent created unsolicited Facebook posts will now appear on Facebook (HTCC-20739)
CRM Gplus Adapters
The disposition code chosen for voice calls within the adapter is now visible in the interaction history in Workspace Web Edition (HTCC-20459) (HTCC-20459)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.201.18.
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